Menu
Reply
brycie32
  • 6
  • 0
  • 0
Joining in
730 Views
Message 1 of 13
Flag for a moderator

Adapter for landline to hub

Hi my landline hasn't worked for weeks. I've looked and apparently I should have received a letter and an adaptor? I have received neither so how do I get an adaptor? Paying for a landline that I can't even use and haven't been able to for weeks!

0 Kudos
Reply
Corey_C
  • 5.31K
  • 259
  • 454
Moderator
Moderator
724 Views
Message 2 of 13
Flag for a moderator
Helpful Answer

Re: Adapter for landline to hub

Thanks for your post and welcome to the Community Forums, brycie32,

 

Sorry to hear that you landline isn't working. Can you confirm if you phone is plugged into the wall or into the hub?

Have you checked if there is a landline fault in the area? https://virg.in/servicechecker

 

Cheers,

Corey C

0 Kudos
Reply
brycie32
  • 6
  • 0
  • 0
Joining in
716 Views
Message 3 of 13
Flag for a moderator

Re: Adapter for landline to hub

Hi there is no fault and hasn't been every time I have checked online. The phone line has always been connected into the wall socket.

0 Kudos
Reply
brycie32
  • 6
  • 0
  • 0
Joining in
702 Views
Message 4 of 13
Flag for a moderator

Re: Adapter for landline to hub

Hi anybody there to reply to my last answer? No phone line service problems and never has been everytime I have done a check and the phone is plugged into the wall.

0 Kudos
Reply
Corey_C
  • 5.31K
  • 259
  • 454
Moderator
Moderator
688 Views
Message 5 of 13
Flag for a moderator

Re: Adapter for landline to hub

Thanks for your reply,brycie32

 

Is there no dialtone or are you getting another type of error?

 

Cheers,

Corey C

0 Kudos
Reply
brycie32
  • 6
  • 0
  • 0
Joining in
684 Views
Message 6 of 13
Flag for a moderator

Re: Adapter for landline to hub

No dial tone. Phone rings but can't hear anyone. When I use my mobile to phone the landline and answer it I can still hear the phone ringing through my mobile. All it says is check phone line. I have checked and unplugged everything and tried again...even bought a new phone incase the phone was faulty but nothing has fixed it. 

0 Kudos
Reply
Corey_C
  • 5.31K
  • 259
  • 454
Moderator
Moderator
671 Views
Message 7 of 13
Flag for a moderator

Re: Adapter for landline to hub

It may be that someone needs to take a look at your connection. I've sent you a private message to confirm your account details.

 

Cheers,

Corey C

0 Kudos
Reply
Shazzamma117
  • 3
  • 0
  • 0
Joining in
439 Views
Message 8 of 13
Flag for a moderator

Re: Adapter for landline to hub

Hi how do I get an adapter to plug into hub 3.0 from landline please?

 

0 Kudos
Reply
Akua_A
  • 4.06K
  • 105
  • 279
Forum Team
Forum Team
426 Views
Message 9 of 13
Flag for a moderator

Re: Adapter for landline to hub

Hi @Shazzamma117,

Welcome to our community forums and thank you for your first posts.

We are glad to see you are interested in our landline switchover. Our team is working in phases to do the switchover for our customers. When your service is ready to be converted we will contact you with what to do next. You can also find out more here https://www.virginmedia.com/help/home-phone/virginphone/switchover.

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Shazzamma117
  • 3
  • 0
  • 0
Joining in
389 Views
Message 10 of 13
Flag for a moderator

Re: Adapter for landline to hub

Hm not really helpful...is there some sort of time scale by postcode? I'm the same as Brycie 32 landline hasn't worked for ages, to be honest not that bothered as anyone who wants us would call our mobiles - and Virgin have said it would be more expensive (even!) to remove it, but I thought the answer would be more comprehensive...

0 Kudos
Reply