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lintay
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Account

I have not been able to access my virgin media account since becoming a customer a few months ago. It asks me for email & password then says it's wrong , I've tried 'forgot email/password'  it asks for my dob and customer number , I give this correctly then it says it can't find my details .I'm sick to death of trying to access my account. I can't even reset my email address and password incase I've put the wrong email address when registering my account .just getting absolutely no where everytim I try 

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Ilyas_Y
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Re: Account

Hi @lintay, thanks for reaching out to us and a warm welcome to the Virgin Media forums!

I'm sorry to hear about the issues with the MyVM account 😞
I've had a look on my end and I can see that there is already one account setup.
Due to the issues you are having and with the previous attempts you've given, I will assist you on this.

I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

Ilyas - Forum Team


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