Showing results for 
Search instead for 
Did you mean: 

Account suspended

Joining in

My mum's account has been suspended although the direct debit was paid on 26 June. I've been on her online vm account to check and then proceeded to the make payment option (just to check) where the outstanding balance is 0.00.

She's 86, lives alone and currently has no phone, tv or broadband service.

I'm having problems getting through to customer services and my mum isn't able to call them so I'm concerned for her.

Please could anyone help?


Forum Team
Forum Team

Hello Corny,

Thanks for your post and welcome to our Community.

Sorry to hear about your Mum's account being suspended.

It's a tricky one to check from here as we do need to pass security with the named account holder, Unless you are authorised to speak on her behalf?

I can send you a private message to see if we can get this looked into though.

If you can check your logo top right of your device that would be great.



Forum Team
Forum Team

Thanks for your time today Corny.

Really glad we managed to resolve the suspension issues.

Can you pass on my apologies to your Mum please.

If you need anything else we are happy to help with most things on here.