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Twin22
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Account Area Code for Cornwall TR16

Hi I'm new to Virgin.  Cannot find my Area code to set-up my Virgin Media.  It's not on my bill as suggested when I searched.  I leave Cornwall near Redruth postcode TR16 6.  Can anyone help with my account area code please?

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nodrogd
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Message 2 of 9
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Re: Account Area Code for Cornwall TR16

That’s an interesting question, as the VM codes are based on cable franchise areas & there aren’t any in Cornwall. Indeed apart from Saltash there are no cable services in Cornwall at all.

I can only assume there must be a code for off-net use. A member of the forum team should respond in a couple of days.

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Roger_Gooner
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Re: Account Area Code for Cornwall TR16

On my bill, top right hand corner of p1 I see:

Area reference: 14

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Twin22
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Message 4 of 9
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Re: Account Area Code for Cornwall TR16

Thanks. I don't have a paper bill and my ebill there is no number on the email or the invoice. Are you suggesting using 14 for mine because you're in the same area? Thanks 

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Gareth_L
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Message 5 of 9
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Re: Account Area Code for Cornwall TR16

Hello Twin22

As advised before, We do not have any Media services in Cornwall 

Can I please ask if you need any help with anything else?

The only thing I can think that may need this is if out are referring a friend 

Gareth_L

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vlain
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Re: Account Area Code for Cornwall TR16

Hi Twin22

Do you mean Area Reference? If so that should be shown below you account number when you login into your account online. Top right hand corner of the page.

 

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Twin22
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Re: Account Area Code for Cornwall TR16

I have recently purchased a Sim Card contract with Virgin.  But I have no reception for mobile calls, even with wifi calling,  I am missing important calls because the reception is poor, even though when I checked my postcode area I was assured 4G as good.

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nodrogd
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Message 8 of 9
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Re: Account Area Code for Cornwall TR16

You only register for MyVirginMedia if you have cable services. There is a different login page for Virgin Mobile:

https://mobile.virginmedia.com/ecare/login 

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Chris_W1
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Re: Account Area Code for Cornwall TR16

HI Twin22, thanks for the message and I am sorry to hear that you are unable to register online, if this is regarding a Mobile online account then it would not require an area reference and is likely that you are in the wrong section, When registering for a Mobile account it will ask for the Mobile number rather than the area reference, Can you confirm if you have ,managed to set this up? ^Chris 

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