Hello. On Thursday 14th May I made a phone call using my home phone at somewhere between 4:45 and 5:00 PM. When the call ended I replaced the receiver. On Friday 15th I received an e-mail from our daughter to find out why the phone had been engaged for a long time. On investigation I found out that the receiver had not been replaced properly, therefore remaining connected to this previous call - it had been like this for approximately 16 hours and I calculate that a call this length would cost me roughly £144.
As this was a genuine mistake and the phone conversation did not actually last this length of time, I am asking if this could be looked at with a view to reduce the cost?
Looking forward to hearing from you and thanking you in advance for your assistance.
I hope you're right. The reason it concerns me is because we have a phone with a screen that shows how long you've been on a call for. Usually, when a call ends, the screen would say "call ended" and go blank. On this occasion however it was clearly showing a length of over 16 hours which would imply the call was still connected, despite my daughter on the other end having already hung up.
I guess we're not really going to know for sure until the next bill comes in. But has this kind of thing happened to anybody else? Can anybody say how likely Virgin would be to show lenience if it did rack up a high charge like that?