I have received a text this morning from BT. It isnt a scam call because Ive called them.
It reads as follows: Hello, BT here. Another customer wants to take over the phone line at your address on 2nd June 2020. Is this is wrong call us on 0800-500-288 before 12pm on 01 June 2020.
I have checked with BT and they have said that Virgin havent informed them of our contract, and that someone must be moving in locally and Virgin ( or BT ) are trying to give them our number. This would be a DISASTER because my husband is 82 and has cancer and we MUST have our landline for calls daily from hospital etc. BT have said I must call Virgin and quote the letters AOT, and they will sort it out, but I cant get through to them.
Hello. I regret Im unable to understand how to contact you. Ive clicked on the Virgin Media symbol next to your name, but it doesnt allow me to do anything. I am 65, and all I wanted to do was sort this out. Im literally in tears here
Please do not worry yourself Jean - I know we can get this sorted and put your mind at ease.
Thank you for confirming you are a customer with us - what I will do is send you a direct message myself (I am a staff member here so can access accounts and check for issues for you) I will send the message - please look out for a Purple Envelope in the top right of the community pages.
Once you see the purple envelope - click it and you should be able to see my message to you. Once you have opened it, you can reply just like you are replying here but it will be in private so we can share details securely with each other.