I do apologise that you've been experiencing a landline outage for some time now. I can certainly appreciate the frustration of not being able to use part of your services.
It appears that you're currently impacted by an area fault which is affecting a number of customers in your area. The ticket notes suggest that the underlying cause has proved to be quite complex and needed more work than initially anticipated. The team are on-site at present and we're expecting to have this resolved later on today. The issue is logged under reference F007814617 and you should be able to keep an eye on progress via our service page or by signing up for updates.
Your broadband or fixed phone line aren’t working at all?
Check to see if there’s an outage in your area on our handy service checker. You can report the issue to us by registering it online or alternatively, calling us. If we haven’t fixed the fault within 48 hours from the end of that day, you will be entitled to £8 credit per day until it’s sorted.
Once you’ve reported the issue to us and service has been fully restored, any credit owed will be automatically calculated and applied to your bill – so there’s no need to call us to credit you.
What happens if I don't notify Virgin Media that I am affected by a service outage?
In order to be eligible for any credit, you need to go online or call us to register that you’re affected by an outage. Registering means we can record the start of the time you’ve been affected. Check to see if there’s an outage in your area on our handy service checker. If there is, just register and we’ll let you know if you are eligible for a credit. If you do not register that you are affected by an outage, you will not receive a bill credit. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111 * from any phone.
You have notified Virgin Media, haven't you?
It's What I Do. I Drink and I Remember Things.
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