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84 year old mother without landline for 3 weeks now!!!

jsmc17
Joining in

since the changeover disaster a few weeks ago my Mother has no way of contacting anyone as she does not use a mobile. we were told an adapator was being sent and nothing appeared.  I have also tried to call from my mobile but you get put round in a loop of utterly useless voice messages and then eventually cut off.

last Friday we had someone call from the overseas call centre telling me an appointment would be sorted out for her. again nothing to confirm this.

the only thing you have managed to do is continue taking the money from us.

An absolute shambles this is.

 

1 REPLY 1

Molly_T
Forum Team
Forum Team

Hi Jsmc17 👋 welcome to community! Thank you for posting. 

So sorry to hear about your Mum's landline service, we can appreciate this must be of great concern! To take a closer look and get this sorted we will need to send you a PM to confirm a few account details. We can then see exactly what has happened and help get things resolved for her as soon as possible! You will find the PM in the top right corner of the page in your Inbox 📩. We can then return to this public thread when possible. Thank you for your patience in the meantime!

All the best. 🌞

Molly