Last week I realised that our landline phone was not ringing and when I called it from my mobile I got the ringing tone but the phones in the house did not ring.
After spending well over an hour on the phone to VM support carrying out all the tests and checks they requested they told me they had booked an engineer for the following day. He did not turn up.
When I called again, again over an hour doing the same checks, I was told another engineer had been book. This one I was later told had been cancelled by VM as they had found a network fault which, even though they said they had rectified it, still did not fix our problem.
So I contacted VM yet again and an engineer was booked to come round yesterday between 4-7pm. He did not turn up either and I have not received any communication from VM.
I have since discovered that an elderly neighbour, a 90 year old lady who lives on her own, is also having the same issue with her landline, which is a concern for her daughter who lives some miles away and now cannot contact her mother, Surely this lady must be classed as vulnerable and therefore VM have a moral obligation to make her a high priority.
As both my neighbour and I are suffering the same fault it is clearly not an issue in the houses but with the VM network, and I suspect probably deliberate on VM part to force people to switch over to their internet phone service.
