on 06-06-2023 17:34
A Virgin Media engineer recently visited my elderly mother's house and set up her landline phone so that it works directly via the Hub, rather than using the old wall socket. That works fine, but the additional landline phone in her bedroom (also connected into wall socket) no longer works. She was advised to buy a 'wi-fi enabled' landline phone to have in her room but I don't know where to get one of these or how it will work. Can someone please advise?
on 06-06-2023 18:04
It’s been set up incorrectly. All landline phones should still work via the VM hub. You need a technician back to rectify. Best to wait for a VM staff member to get to your post in 2 or 3 days and they will be able to arrange another technician’s visit. By the way, the WiFi enabled phone is just bu******.
on 06-06-2023 18:10
Hi @phatley71 👋,
Welcome to our Community Forums and thanks for your post.
I will be more than happy to take a closer look into getting another technician visit booked to get this sorted.
Will pop you a PM 📩 now.
Speak to you soon!
on 07-06-2023 12:05
I suspect the engineer was referring to a normal Cordless phone where the base unit connects to the Hub and the additional handsets can then be placed where needed. We have a BT cordless phone used like this.
See if the existing telephone wall sockets can be reconnected before spending any more money on new Cordless phones.
on 10-06-2023 09:30
Thanks for confirming the requested details via PM @phatley71
I've booked a technician for you to come out and have a look into the issue. You can find confirmation of the visit via the 👉 online account.
Please let me know if there are any problems with the date or time and I can look to reschedule this. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:
•The technician diagnoses the faults as not being caused by our network/equipment
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to the account on the day of the appointment.
Let us know how the visit goes!
on 10-06-2023 10:43
Thanks for sorting!
on 10-06-2023 11:30
My pleasure.
Have a lovely weekend! 🌞