2nd phone line not working, due to outside box broken

[Manesh_parmar]

Hi My box outside my house is hanging off the wall , totally exposed to the elements, I have 2 landlines, one of them have stopped workings, I'm suspecting its due to the wiring all over the place.

How do I go about getting an engineer to come and fix it and install a replacement box. 

[Akua_A]

Hi @Manesh_parmar,

Welcome back to our community forums.

Sorry to hear you are having issues with exposed cabling as well as your service. We can understand your concern and we want to best help. Just to confirm, how long has the service issue been ongoing? Are you also able to provide an image of the current state of the box and cabling so we can better understand and help?

Thanks,

[Manesh_parmar]

Sure attached pic

This has been like this for a long time, just have not had a chance to report it 

[Akua_A]

This is certainly not ideal @Manesh_parmar

In this case, I have sent you a private message so we can work to resolve this issue. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @Manesh_parmar.

Glad to have been able to help with this. Please do not hesitate to contact us if you need any further help.

Thanks,