Virgin Media Community

[Gpr21]

Been trying to find a answer to my question.

How can I install a 21cv telephone service? I  have been trying on line and on the phone and getting nowhere. Any help appreciated 

[jb66]

You don't have a landline and you want one? 

[Gpr21]

I have a landline but want to change it for a internet connection instead called 21cv

[apcyberax]

any reason. hte 21cv is only a backhale change. its still a standard phone line for the customer. Only thing that chances is how its send back to the provider

[Gpr21 · Accepted solution]

I have been told that it is like VOIP with better call quality 

[Chris_W1]

Hi Gpr21, thanks for the message, we have checked the area and you can switch to 21CV. Please give us a call on 0345 454 1111 if you would like to arrange this. Chris

[Gpr21]

Many thanks for the reply is that the same as dialling 150 from my landline? Tried that waited for 40 minutes and got cut off. 

[jb66]

AFAIK There isn't a process to change from copper cable to voip for the customer to initiate so will be intresting to see what comes of calling up 

[nodrogd]

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@Gpr21 wrote:

I have a landline but want to change it for a internet connection instead called 21cv

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Be aware that the 21CV phone service does not work during a power cut, either at your home, or if one occurs anywhere in the cabinet chain going back to the local fibre node.

[Gpr21]

Thank you for your reply I am an Electronic engineer so I do have some idea as to how it works. I am just trying to get information on how to get it sorted.