Virgin Media Community

[AmyCS]

Hi, 

last February (yes Feb 2020)  and engineer came because our landline was not working.

he found it had broken and offered to port us to 21cv landline.

WE got the new hub and an engineer came and checked everything was working, but we have not been contacted since to say our phone number has been ported.

I did phone last month to renew my contract and got put through to tech support afterwards.

And I am still waiting to be contacted.

i tried phoning, but all lines are engaged.

Any idea how long it will take for a techie to get back to me?

[Zak_M]

Good morning @AmyCS 

Welcome to the forums and thank you for taking the time to post.  

I am sorry to hear that you have had some issues with your landline. 

Are you able to let me know, do you have the adaptor for the landline to be plugged into your hub?

Kind regards,

Zak_M

[AmyCS]

Thanks for getting back to me

Yes we have an adaptor plugged into our hub

[Emma_C]

Thanks AmyCS, 

I think there has been some confusion. 

We would migrate you over to using your landline via the hub, your number wouldn't be ported though so that wouldn't impact using it. 

Can you just expand on what the issue is you're having with the landline? Is it working at the moment?

Thanks 

[AmyCS]

Hi Emma,

Last year we were told that everything was ready and that our landline number needed porting so we could keep the number the same.

We were told it would take about 30 days as there were some official things that needed to happen, and that then all we would have to do was plug in a phone.

The engineer who visited said that he would contact us when it was all ready.

We did not get any contact and the hub sits there with the adaptor he added and a phone plugged into that but no dialing tone/noise at all.

I spoke to the technical helpdesk 2 weeks ago who said they would get back to me.

But I have heard nothing since.

If we are to get a working phone, but a different phone number, then that would be half acceptable, and better than 0 which we currently have, even though we are paying for it.

[Chris_W1 · Accepted solution]

HI AmyCS, thanks for the message and sorry to hear about the experience which you have had with the landline number. I will send you a private message so that this can be looked into further for you. Chris. 

[AmyCS · Accepted solution]

thanks folks - this needed Virgin technicians to sort this out.

topic closed

[Robert_P]

Thanks for getting back to us AmyCS and glad to hear the technician was able to fully resolve the issue.

If you need us again in the future please don't hesitate to get in touch again 🙂

Rob