Hi Emma,
Last year we were told that everything was ready and that our landline number needed porting so we could keep the number the same.
We were told it would take about 30 days as there were some official things that needed to happen, and that then all we would have to do was plug in a phone.
The engineer who visited said that he would contact us when it was all ready.
We did not get any contact and the hub sits there with the adaptor he added and a phone plugged into that but no dialing tone/noise at all.
I spoke to the technical helpdesk 2 weeks ago who said they would get back to me.
But I have heard nothing since.
If we are to get a working phone, but a different phone number, then that would be half acceptable, and better than 0 which we currently have, even though we are paying for it.