Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
210 Views
Message 1 of 3
Flag for a moderator

21cv and Docsis migration

I would like to change my landline to work of my Hub 3.

After 40 minutes, i managed to get through to the technical department. They informed me they cant do it remotely and require to send an engineer to do a docsis migration and charge me for the call out. 

From what I read on forums is that it all can be done remotely. Can anyone help? 

0 Kudos
Reply
Highlighted
  • 11.39K
  • 790
  • 1.61K
Very Insightful Person
Very Insightful Person
203 Views
Message 2 of 3
Flag for a moderator

Re: 21cv and Docsis migration

Virgin only give free callouts for faults, so yes it should be chargable

I work for Virgin Media and my posts are my own opinions
0 Kudos
Reply
Highlighted
  • 11.01K
  • 1.24K
  • 5.22K
Very Insightful Person
Very Insightful Person
195 Views
Message 3 of 3
Flag for a moderator

Re: 21cv and Docsis migration

Actually VM won't do this at all. If you live in one of the areas which they are switching to the new phone system they will do it automatically after sending you a letter. If you don't they won't migrate you at all. It is not something you can request.  If you are new customer you get the new system.

The phone system is not true VOIP. As I understand it (from one of the other expert VIPs) all that the new system does is replace the twisted pair to the cabinet with a radio frequency signal over the co-ax used for broadband and TV. The migration to DOCSIS3.1 is utterly irrelevant. 



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply