21CV

[Gr8m8again]

Re 21CV posts, our Router is next to the TV & 360 Box. The landline connection is 15' away. We want to retain the landline but don't want a phone beside the Router adding to the kit already there, nor do we want it on the floor. As a Customer it feels that VM has taken the view, this is what we're doing and you (Customer) "tough".

[Nathan_B · Accepted solution]

Hi there @Gr8m8again, welcome back to our forum and thanks for your post.

If you have been upgraded to 21CV it does mean the phone would need to be plugged into the router. This is a change across all providers that is coming into play. You can find out more information on this here.

Regards

Nathan

[Gr8m8again]

Re reply from Nathan, as I said in my original post, VM's attitude to Customer is "tough". Time to cancel landline and use mobile.....but not with VM.

[goslow]

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@Gr8m8again wrote:

Re reply from Nathan, as I said in my original post, VM's attitude to Customer is "tough". Time to cancel landline and use mobile.....but not with VM.

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When you are due to be switched over to 21CV, ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

• You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
• You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
• The Hub and your home phone can’t be placed near each other.

[Gr8m8again]

Many thanks for the heads up. All new to me. Last week we had a VM Engineer come to deal with another matter - no ringing on landline. He suggested 21CV as solution and move phone to Router. We said "No" and outcome was new soundcard in outside terminal box. From this experience and reading posts I do feel VM is on a target/mission and, unless they ask, don't give the Customer any alternatives.

[goslow]

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@Gr8m8again wrote:

Many thanks for the heads up. All new to me. Last week we had a VM Engineer come to deal with another matter - no ringing on landline. He suggested 21CV as solution and move phone to Router. We said "No" and outcome was new soundcard in outside terminal box. From this experience and reading posts I do feel VM is on a target/mission and, unless they ask, don't give the Customer any alternatives.

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The switch to 21CV is VM's implementation of a national programme of work for all providers.

https://www.futureofvoice.co.uk/

so at some point (probably sooner rather than later in the case of VM) all home phones will work this way via the router.

Many people use cordless phones now so, in that case, the base station would just plug into the VM hub rather than the wall socket. In some cases though (even for those with cordless phones) existing extension sockets will need to be linked to the 21CV phone connection from the hub. VM does offer this option, as per the link above, although sometimes the offer/option to do so takes a little time to be put forward to the customer!

[cymru123]

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@Gr8m8again wrote:

Many thanks for the heads up. All new to me. Last week we had a VM Engineer come to deal with another matter - no ringing on landline. He suggested 21CV as solution and move phone to Router. We said "No" and outcome was new soundcard in outside terminal box. From this experience and reading posts I do feel VM is on a target/mission and, unless they ask, don't give the Customer any alternatives.

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Just so you are aware all of UK providers are moving their customer off the current fixed line phone service to this Internet based one. That's 600+ providers all doing this including Virgin Media, TalkTalk, Sky, BT ect..... The change is also backed by Government and the regulator OFCOM and goes hand in hand with the push for gigabit/full fibre to 85% by 2026 and 100% by 2030.

This is all happening due to the current system closing by December 2025 and in September 2023 (yep next year) a nationwide stop sell for any new phone service to be supplied by the current traditional phone system. 

So this is why Virgin Media are moving their customers to their own Internet (VoIP) based phone service.

To get prepared for this change visit https://landlinesgo.digital

Useful info there.

[Gr8m8again]

My question is a simple one. 2025 is deadline for 21CV changeover. Can the Customer say "No thanks" to VM until nearer the deadline date?

[cymru123]

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@Gr8m8again wrote:

My question is a simple one. 2025 is deadline for 21CV changeover. Can the Customer say "No thanks" to VM until nearer the deadline date?

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No. The nationwide stop sell comes in next year (September 2023). And all needs to be migrated off the current traditional phone system well before the December 2025 date as that's the complete closure date.