My switchover date from old phone line to phone via Hub is today (27th September).
I have connected adapter to Hub 3 (Line 1) and then plugged in extension cable to phone.
No dialtone on phone and Hub says telephony service is disabled, even tho I have rebooted the Hub at various times throughout the day.
VM only booked a tech for tomorrow AM, but was wondering why it can't be sorted their end, as it just looks like the enablement hasn't been done on the Hub. They did say the switchover has occurred on my account tho.
Any ideas, as I have no phone line now until this is hopefully resolved ?
Thanks for using the forums to get this issue with your landline looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I can see that you may have already got an engineer booked for this actually, could you confirm if this is right?
In any case, an engineer visit would probably be the best course of action in this situation as the home phone switchover should go through in 24 hours on the day of the migration, if it doesn't there isn't much we can do on our side remotely.