Hi @HESTON,
Thanks for posting back on here and sorry to hear you're having some issues.
Are you referring to the 150 as in our customer service line? Have you also tried to dial 0345 454 1111 at all? As this will also put you through to our team.
In regards to your Amazon prime error, the TiVo doesn't actually support Amazon Prime meaning you cannot download it to your TiVo.
Thanks