Trying to contact Virgin Media for support by dialling 150 and get the unobtainable tone.
Yesterday I was able to get through using the 0345 454 1111 number, but not today. The landline (home phone) is working perfectly well apart from this. Today I managed to call from another phone, but the home phone still gets the unobtainable tone. Is this just a symptom of them being very busy with a lot of staff off because of the coronavirus, or is something else going on?
Thanks for responding. I got through on the 0345 number - though it wasn't free of course, even from my Virgin phone.
The problem I was reporting is that we keep losing the signal when watching catch-up via the TiVo box. It freezes for a few minutes with the connection light flashing, then starts again, or sometimes hangs forever, until we reboot the box. Very annoying, especially on a Friday night. We're also getting frequent pixelation on live TV. We have a problem record open with Customer Support. They changed something at their end and asked us to monitor it. Now I need to call them again, because we had a recurrence yesterday. It happened just as TiVo started recording another channel, so I'm wondering in that is related.
This post was about the 150 being unobtainable and I don't have an answer for that. The person I spoke to was uninterested, as I had called about a TV problem. Different department.
I assume you're talking about the TiVo catch-up issues and not the 150 unobtainable!
Last time we had a box swap, they sent it out for me to install myself and I returned the old one later, once we'd watched anything we didn't want to miss. Could we do that again? There's a lot of stuff hanging over from Christmas and before that we haven't watched yet. If that's OK, then yes, please PM me with details.
The TV signal drop only seems to occur when watching from catch-up and most - but not all - of that can be done over WiFi, now that we have a smart TV. The pixelation is annoying but we can put up with it for a bit longer. So maybe we can install the new box in a few weeks?
Thanks for your help with this. It's been more useful than the telephone calls so far.
Well the V6 box has arrived and, as far as I can tell from the installation manual, it seems to REQUIRE a connection to the hub. Given that my hub is upstairs diagonally opposite the TV downstairs, they are about as far apart as they can get in my house. I have a WiFi booster, but it's not a perfect solution, even for the smart TV. Won't this play havoc with my Broadband service?
The TiVo box accessed the Internet and streamed services via the Cable TV cable, which is what I thought I was paying for. Does the V6 not do this?