Hi Alex,
I assume you're talking about the TiVo catch-up issues and not the 150 unobtainable!
Last time we had a box swap, they sent it out for me to install myself and I returned the old one later, once we'd watched anything we didn't want to miss. Could we do that again? There's a lot of stuff hanging over from Christmas and before that we haven't watched yet. If that's OK, then yes, please PM me with details.
The TV signal drop only seems to occur when watching from catch-up and most - but not all - of that can be done over WiFi, now that we have a smart TV. The pixelation is annoying but we can put up with it for a bit longer. So maybe we can install the new box in a few weeks?
Thanks for your help with this. It's been more useful than the telephone calls so far.
,Regards,
Derry