Recently lost my dial tone, it took several days to actually get anything done, but tone finally restored by technician.
Now 1471 does not work, just get a message that the service is not available.
I don't really want the stress of trying to contact "customer care"
Can anyone from Virgin sort this out?
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Thank you for your post and welcome to the forums.
Sorry to hear of the issues you've been having with your landline - I will send you over a private message to take a look at the account.
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Can you try it for me now please?
You are a star!... problem sorted.
Now to push my luck!
I cannot access my router settings, says only 1 person can access at a time, probably my fault as I was looking at the settings recently.
Is there anything you can do about the poor wi-fi signal? the technician who I mentioned in an earlier post said that Virgin was soon to offer a new booster that might solve my problem?
You're pushing the boat out here - how good do you think I am? Joke haha.
Have you tried factory resetting the hub? Usually does the trick.
Let me know.
Yes , a few weeks ago
The signal has always been poor
Sorry that's to access your router settings, not the connectivity issue - just doing one thing at a time 🙂
Restart done, access now ok!
Improve Wi-Fi coverage?
2/3 - I'm on a roll here, thank you.
Can you expand on the problems you're having with the coverage please.
I was told by Virgin that the signal should reach all the downstairs, it does not!
Neighbouring houses of same design have a much better signal (not Virgin)
Some readings using a mobile phone meter:
@ 1 meter from router signal is 40dBm
3m = 63dBm
6m = 75dBm
10m = 86dbm