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richardgmanning
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1471

We have lost 1471 functionality after home phone went dead as a result of apparent network problems, which have since been resolved. This seems from other posts to be a common problem. Have wasted hours trying without success to get help by phone. Can someone tell me how to get the issue resolved?

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Corey_C
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Re: 1471

Thanks for your post and for reaching out to the Community Forums, richardgmanning

 

Sorry to hear that you have been having issues with the 1471 features, I've run a diagnostic and can see one was run yesterday. Has this been resolved since your post?

 

Cheers,

Corey C

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richardgmanning
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Re: 1471

Corey,

 

 Hi Corey

No change. When we dial 1471 we get a message that says: ‘Sorry, the service requested is not available from this line’. All was working normally before the phone was cut off as a result of a faulty card in the network box. The phone was successfully re-connected yesterday, but as you see 1471 is not working. (Can you confirm that 1471 is still the correct number to find out last call received?)

Keen to get this sorted, but can’t  get through to anyone on phone or via chat function,

Richard

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Zak_M
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Re: 1471

Thank you for confirming that. 

 

I am going to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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Zak_M
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Re: 1471

Thank you for confirming that information over PM. 

 

This should now have been restored for you, please can you give it a go and let me know how things look? 

 

Kind regards,

Zak_M

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OK2
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Re: 1471

Sorry, the service requested is not available from this line

I have had this message for about a year! I’m fed up trying to get it resolved. Now the price of my package is up and I have not been getting a full service! It may be free but Virgin are not fulfilling what I’m paying for. I’ve tweeted and called several times and got nowhere.

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Gareth_L
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Re: 1471

Hello OK2

Sorry to hear about the 1471 feature not working 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: 1471

Hello OK2

Thanks for those details 

I will get this feature re added for you 

It can take up to 24 hours to be active again 

Can you please let me know how you get on

Gareth_L

hstayte
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Re: 1471

Hi 

I am having the same issue as described in these posts after recently having my phone line fixed. I have always had 1471 before but now am getting the not available on this line message. 

Please can you resolve this for me as well?

Many thanks

Hywel

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Emily_G
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Re: 1471

Thanks for the post Jstayte and welcome to our community.

 

I'll pop you over a message so we can pass security and go through this.

 

Thanks, Emily.

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