1471 not working

[Roanjora]

1471 has not been working for ages but it is listed as a service on my package. 
Getting through to VM is a nightmare. 
The BOT is useless 
Can anyone on here suggest anything. 
It used to work a few years back then stopped. VM told me it should work and they would look into it.  Never came back so I assume they were looking into a black hole and got sucked in.

[Steven_L]

Hey Roanjora,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your landline, I have looked into this and have re-added the 1471 feature to your line. Please can you check and let me know if its working now.

Kind Regards,

Steven_L

[Roanjora]

WOW, that was easy. 
So why couldn't someone have done that 2 years ago when I rang them? 

But thanks for being such a good service.

[Matthew_ML]

No problem at all.

If you do need anything in the near future please do let us know and we would be happy to help. Thanks 

[Roanjora]

Thanks Matthew.  The only thing that can help now would be a more palatable price for the service. 🙂 

If you can knock a few quid of the monthly bill to get it the same as a new customer that would be great. 

[Vikki_M]

Hi @Roanjora

We can't do package reviews/changes over the forums unfortunately. 

Please could you call into the team on 150 from a Virgin line or 0345 454 1111 from any other line and the team can advise further for you.