Virgin Media Community

[Dave53]

How do I get 1471 and caller id to work on my home phone?

[Akua_A]

Hi @Dave53.

Welcome back to our community forums.

Sorry to hear the features are not working on your phone. Just to confirm were the features once there and then stopped working or were they never enabled on your device?

Please get back to us when you can.

Thanks,

[Dave53]

Yes, they were working but stopped over 6 months ago. Not changed our phones or settings. Call ID used to show on screen but not any more. 1471 gets the message ‘Sorry, the service requested is not available from this line.’

[Akua_A]

Thank you for letting us know @Dave53.

I have just sent you a private message so I can take a further look into this for you. Please look out for the purple envelope on the top right hand corner and give a reply when you can.

Thanks,