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Lindadavid999
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1471 not working

Phone line was not working for month since then cannot get 1471. Message says sorry service requested is not available.  Have spent all afternoon on text conversations  Then waited an hour and spoke to an apparent specialist technician could not get it to work. Said it was my phone go to settings. Tried that but still not working. Couldn’t offer anything  else so still stuck with 1471 not working or last call on my handsets.  Have wasted best part of day trying to sort out can anyone please help

thank you  

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Zak_M
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Re: 1471 not working

Good morning @Lindadavid999 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline services. 

 

As your post is a few days old now, I was wondering if you have managed to get this resolved?  If not we would be more than happy to get this resolved for you. 

 

Kind regards,

Zak_M

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Lindadavid999
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Re: 1471 not working

No 1471 us still not working it hasn’t worked for well over a month spoke to Virgin technician and they don’t seem to be able to help 

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Zak_M
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Re: 1471 not working

Thank you for coming back to me. 

 

I am going to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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Zak_M
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Re: 1471 not working

Thank you for providing me that information via PM. 

 

This has now been re-added for you, please could you check and let me know its working? 

 

Kind regards,

Zak_M 

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Lindadavid999
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Re: 1471 not working

Hi yes thank you so much. I did post a thank you but cannot see it here I def did as I got a reply 

you fixed it and something your office couldn’t seem to do I wasted hours on the phone/text they had me crawling on floor checking things. They eventually said i s it was the settings on my phone which it wasn’t. Eventually gave up and noticed this problem is not unusual when googling it. Thank goodness I found d the forum. Your help was amazing and really appreciated.  

thank you again 

regards

linda williams 

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Lisa_CC
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Re: 1471 not working

We're pleased @Zak_M have got it working for you again Linda 🙂 Do pop back on here if you have any other queries so we can help.

 

Thanks,

 

Lisa

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