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JsMayfl0wer1
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1471 not working

Hello just joined here as having no luck getting in touch to report 1471 not working. Not available from this line. Can anybody help or point me in right direction to get this resolved please. TIA

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Natalie_L
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Re: 1471 not working

Hi JsMayfl0wer1

 

Welcome to the Community and thank you for getting in touch.

 

I am sorry to hear you are experiencing issues when dialling 1471. 

I've taken a look from our side and cannot see any fault or outage that could be causing this issue. 

 

Can you please confirm the following for me?

 

What happens when you dial the number?

Have you tried another handset?

Have you made any changes to your settings/service recently?

 

Thank you 

 

 

 

 

 

 

Nat
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JsMayfl0wer1
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Re: 1471 not working

Hi nat. Morning.  Thanks for trying to help. I haven't changed my package recently. The message says this service is not available from this line. I have just tried another phone I have as a spare. It gives the same message. What should I do now? 

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Natalie_L
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Re: 1471 not working

Thank you for your reply. 

 

I have taken a look from our side and it didn't look like the service was correctly activated. 

This has now been activated for you and you should be able to dial 1471

 

Can you please give it a try and let me know how you get on? 

 

Thanks you 

 

 

Nat
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JsMayfl0wer1
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Re: 1471 not working

Hi Nat. Sorry for delay. Yay thats working now. Thankyou so much x

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Corey_C
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Re: 1471 not working

Thanks for the replay and update, glad to hear it's working now.

 

Cheers,

Corey C