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1471 not working on home phone

1471 just says service not available on my number and no one at virgin are responding to calls or the message service. I’ve been hung up on twice! 
Anyone any ideas why this service isn’t working?

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Re: 1471 not working on home phone

Hi Johmc09,

I am sorry to hear this what message do you get when you dial 1471?
Thanks

Zoie

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Re: 1471 not working on home phone

The message is as follows:

Sorry the service you requested is not available on this line 

The service was working previously so I don’t know what has changed 

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Re: 1471 not working on home phone

I will need to pop you a message to I can take a look for you, keep an eye out for the purple envelope 🙂
Thanks

Zoie

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