Hi. We recently had an engineer to undertake a minor repair on our home phone. We used to have a permanent number withhold on our home line. This has now disappeared since the repair.
I called the 150 helpline and was told that this service is no longer offered and should use 1471 on each call I wish to block my number. This also doesn't work and I get "sorry the service requested is not available from this line".
Is 1471 now also unavailable? I'm working from home as office is closed and I need to hide my home number.
Sorry you've lost the 1471 feature after a fault. Sometimes it can happen after a fault and I've checked your details using the information we have on here and have ensured that it's on there. Are you able to try the feature again and let me know if it works?
I'm sorry it wasn't fixed before when you contacted us and it may have been a training issue. I'll get this fed back to the Team to check but I'm happy to have helped to get your features back on as before the fault.
If you have anymore issues, please post back on here so we can help 🙂