1471 and Caller ID not working

[Atty]

I have called several times without success.

1471 reports "Sorry service is not available for this line ??? It used to work.

Caller ID no longer appears to be working on BT4600, again used to work.

Customer service stated that both services should be working.

Service not over voip.

Your help would be very much appreciated

Kind regards

Atty

[Sabrina_B · Accepted solution]

Hi @Atty 👋.

Thanks for reaching out to us. Apologies your caller ID and 1471 is not functioning. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

Thanks.

Sabrina