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phighton
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1471 and 1571

Following 2 visits from engineers in the last 2 months and constant calls to 150 i still have no access to 1471 or 1571.

The engineers say its a customer service issue and customer services advice is to send an engineer.

Can any one help

Note to Virgin media- once my contract is up in Fed 2021 i will have no hesitation in switching to another supplier.

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Alex_RM
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Re: 1471 and 1571

Hi phighton,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry you're having some issues with these features, I've been able to locate your account, can you please test your phone now for me.

 

Alex_Rm

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phighton
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Re: 1471 and 1571

Thanks

I have checked the phone by ringing from my mobile at it works but the phone tone sounds like the intermittent bleep indicating there is a saved message but when i ring 1571 it says no new messages. and the intermittent tone will not clear.

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Alex_RM
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Re: 1471 and 1571

Can you confirm for me if the intermittent tone was there before today?

 

Alex_Rm

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phighton
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Re: 1471 and 1571

No it has only just happened today, the tone sounds as though there is a saved message but when i put the receiver down it will not clear

However 1471 is working again

 

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Alex_RM
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Re: 1471 and 1571

Thanks for confirming, 

 

Can you check the line now and let me know if the tone has disappeared?

 

Alex_Rm

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phighton
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Re: 1471 and 1571

Yes it has

Thanks 

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Emma_C
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Re: 1471 and 1571

Thanks for letting us know 🙂

Emma_C - Forum Team
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