Menu
Reply
lynneb4323
  • 2
  • 0
  • 0
Joining in
224 Views
Message 1 of 4
Flag for a moderator

141 - not working

I need to conceal my home phone number for work calls. I have dialled 141 and received an automated answer that the service is not available.

How do I get this service reinstated please?

0 Kudos
Reply
Ryan_N
  • 2.09K
  • 104
  • 190
Forum Team
Forum Team
206 Views
Message 2 of 4
Flag for a moderator

Re: 141 - not working

Hi lynneb4323, 

 

Thank you for your post and welcome to the forums.

 

Sorry to hear about this problem that you're having. Can you confirm this is happening on all numbers and not just a specific one - are you able to let me know? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply
lynneb4323
  • 2
  • 0
  • 0
Joining in
193 Views
Message 3 of 4
Flag for a moderator

Re: 141 - not working

I managed to resolve the issue in the end by phoning Virgin and holding on the line for just over an hour to speak to technical support.  Essentially they said my landline wasn't set up to withhold my number.  This seems very strange as 141 is a free service and a universally recognised number to use when withholding numbers.  Why would it need to be specially set up?  Surely this should come as standard.   

Having said all that I can confirm Virgin have rectified the problem.  Thank you for taking the time to ask!

0 Kudos
Reply
Ryan_N
  • 2.09K
  • 104
  • 190
Forum Team
Forum Team
192 Views
Message 4 of 4
Flag for a moderator

Re: 141 - not working

We have a feature where we can place a permanent number conceal on your landline - but as you have stated above, I'm unsure why that's been advised. 

 

Glad to hear everything is working 🙂 

 

Cheers lynneb4323 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply