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100 days and still counting

EwanR5
Joining in

Iv had an issue with my house phone not working at all for 102 days and counting, keep having technicians sent to my house and they keep saying the same thing over and over again that the problem is not a physical fault that they can fix and has to be sorted by virgin data techs and it’s an area problem. But the problem is still live and still no house phone 

2 REPLIES 2

goslow
Alessandro Volta

@EwanR5 wrote:

Iv had an issue with my house phone not working at all for 102 days and counting, keep having technicians sent to my house and they keep saying the same thing over and over again that the problem is not a physical fault that they can fix and has to be sorted by virgin data techs and it’s an area problem. But the problem is still live and still no house phone 


Have you familiarised yourself with the compensation scheme for outages?

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/automatic-compensation

at £8.40 per day across a 102 day outage period that is potentially rather a lot of compo!

Vikki_M
Forum Team
Forum Team

Hi @EwanR5 

 

Thank you for your further post and welcome back to our community.

 

I am still looking into this for you and I am very sorry to hear the engineer visit wasn't successful in resolving the issue.

 

I will pop back to you via our private message thread so I can advise further on the next steps. 

Vikki - Forum Team


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