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Upgrading Fibre & TV to Hub 3.0 & Virgin TV V6 box

Virgin Media Staff

Video transcript
Welcome to Virgin Media! This video will take you through setting up your new kit step-by-step. It'll take just over an hour. You'll see this icon when we think it'd be helpful for you to pause the video. Feel free to pause at other times too! First, we need to get you activated Make sure you have your account number and area reference handy. All done? Great! Let's start by getting your old kit uninstalled. You might need a spanner for this bit, you can find one in the box we sent. This section should take about 20 minutes. Switch off your old box at the socket, switch off your old box and unplug the power supply lead. Remove the connector cable, you might need the spanner for this bit. Remove the HDMI or SCART lead connecting your old box to your TV. Switch off your old Hub at the socket and unplug the power supply lead. Remove the connector cables and any other cables from your old Hub. Depending on how you're attached you may need your spanner for this bit. Make sure you keep all of your old kit together and be careful not to use the old power supply with another device by mistake. You can pause the video while you do this. Check the packaging your new kit came in for more details on how to return or recycle your old kit. All done? Great! Let's get your new Hub installed. You'll need... the Hub, the Hub power supply (the one with the blue label), the V6 power supply, and the Ethernet cable. Feel free to pause the video now... while you check you've got everything you need. This next section will take about 30 minutes. Ready? First, join the two parts of each power supply together. Take the connector cable from your old Hub and connect it to the new one. Use the spanner if you need to. Connect one end of the ethernet cable to your new Hub Now, we can plug the power supply into a mains socket. Then connect the other end to your new Hub. Switch the mains socket on, and switch on your new Hub. Your new Hub will now download the latest software. After 3 minutes, you'll need to reboot the Hub... by switching the power off and on again. The lights on your Hub should flash and it may turn off and on again a few times. Once the white light at the base is solid, we can move on to the next step! This might take up to 30 minutes. So you can hit pause and grab a cuppa while you wait! Your WiFi network will be called something like VM123456 All the details you need to get online are on the bottom of your Hub and on the little card. You can now connect your computer and any other devices to WiFi. All done? Great! Now, we're going to set up your Virgin TV V6 box. You'll need... your V6, its power supply, a Cable adaptor, the HDMI cable, and the remote control. Feel free to pause the video now, while you check you've got everything you need. This next section will take about 30 minutes. Connect the short cable adaptor to the connector cable that was plugged into your old TV box. Use the spanner if you need to. Connect the cable adaptor to the socket on the back of your new Virgin TV V6 box. Connect the ethernet cable to the back of your V6. If your ethernet cable doesn't reach from your Hub to V6, you can connect by WiFi after this bit. Use the HDMI cable to connect your new box to your TV. Take a note of the name of the HDMI port you connected to. If you have a 4k TV, make sure you connect to a 4k-compatible HDMI socket. Now, we can plug the power supply into a mains socket. Connect the power supply to the back of your V6, and then switch it on at the wall, and on the back of the box. On your TV remote, push the 'Input' button it might be labelled 'AV' or 'Source' or have this symbol on it. Then scroll to the HDMI port you connected the cable to. You should see a welcome screen and then the Virgin Media start up screen. You can now pull the tab from your Virgin TV V6 remote. Nearly there! If you connected via ethernet, your new box will download the latest software. If you did not connect via ethernet, your V6 TV box will display instructions on how to connect by WiFi. Pause the video while you get connected. It can take up to 20 minutes. Perfect time to hit pause and grab a cuppa! Done? Great! You should be looking at this screen. Finally, you should be looking at this screen. And that's it! You're done! Nice one! Take a look at your service guides for more handy tips on your shiny new services!