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Upgrading Fibre & TV to Hub 3.0 & V6 with Powerline

Virgin Media Staff

Video transcript
Welcome to Virgin Media. This video will take you through setting up your new kit, step-by-step. It’ll take just over an hour. You’ll see this icon when we think it’d be helpful for you to pause the video. Feel free to pause at other times too. First, we need to get you activated. Give us a call, you'll find the number in the guide that came with your kit. Make sure you have your account number and area reference handy. All done? Great! Let’s start with getting your old kit uninstalled. You might need a spanner for this bit you can find one in the box we sent. This section should take about 10 minutes. Switch off your old box at the socket. Switch off your old box and unplug the power supply lead. Remove the connector cable. You might need the spanner for this bit. If you have more than one Virgin TV box make sure you are swapping out the box that was specified during the upgrade process. Remove the HDMI or SCART lead connecting your old box to your TV. Switch off your old Hub at the socket, and unplug the power supply lead. Remove the connector cables and any other cables from your old Hub. Depending on the type of cable, you may need your spanner for this bit. Make sure you keep all of your old kit together, and be careful not to use the old power supply with other devices by mistake. You can pause the video while you do this. Check the packaging your new kit came in for more details on how to return or recycle your old kit. All done? Great! Let’s get your new Hub installed. You’ll need the Hub. and the Hub power supply, the one with the blue label. Feel free to pause the video now while you check you’ve got everything you need. This next section will take about 30 minutes. Join the two parts of the power supply together. Take the connector cable from your old Hub and connect it to the new one use the spanner if you need to. Now we can plug the power supply into a mains socket. Then connect the other end to your new Hub. Switch the mains socket on and switch on your new Hub. Your new Hub will now establish a connection to our Fibre network. After approximately 3 minutes  the white light at the base will be solid. Your new Hub will then reboot before downloading the latest software. This will take approximately 20 minutes. During this process the lights will flash, you will have internet access but please be aware that the Hub will reboot when finished. Once the download is complete and installed the only light on your new Hub will be the base light, which will be solid white. Your WiFi network will be called something like VM123456. All the details you need to get online are on the bottom of your Hub, and on the little card. You can now connect your computer and any other devices to WiFi. All done? Great! Let’s get your Powerline installed. You'll need Your Powerline adaptors and an Ethernet cable. Feel free to pause the video now while you check you’ve got everything you need. This next section will take about 30 minutes. Plug in the first Powerline adaptor near your Hub. Connect one end of the Ethernet cable to your Hub. Connect the other end of your Ethernet cable to your Powerline adaptor. It will be easier to set up your Powerline adaptors if you plug them into sockets in the same room, you can move them later. They must be plugged directly into a mains socket and not extension leads, power strips or surge protectors. Plug the second Powerline adaptor into a different socket and switch on. Your Powerline adaptor will attempt to connect using the electricity cable in your house. When they have connected, the 'pick a plug' light will come on. The light will be red, amber or green depending on the quality of the connection green is best. To secure your network on the first Powerline adaptor press the security button for 2 seconds. You then have 2 minutes. Press the security button on the other Powerline adaptor, hold it for two seconds. While securing the network the power light will flash. When your network is secure it will stop flashing. Keep the other Powerline adaptor to hand you’ll need it when we install your Virgin TV V6 box. All done? Great! Now we’re going to set up your Virgin TV V6 box. You'll need your V6, its power supply, a cable adaptor, the HDMI cable, and a spanner, the remote control, and the paired Powerline adaptor and Ethernet cable. Feel free to pause the video now while you check you’ve got everything you need. This next section will take about 30 minutes. Connect the short cable adaptor to the connector cable that was plugged into your old TV box use the spanner if you need to. Join the two parts of the power supply together. Connect the cable adaptor to the socket on the back of your new Virgin TV V6 box. Plug your second Powerline adaptor in no more than 2 metres away from your TV and allow 2 minutes for it to reconnect. Connect the Ethernet to the back of your V6. Connect the Ethernet cable to the Powerline adaptor. Use the HDMI cable to connect your new box to your TV. Take a note of the name of the HDMI port you connected to. If you have a 4K TV, make sure you connect to a 4K-compatible HDMI socket. Now we can plug the power supply into a mains socket. Connect the power supply to the back of your V6 and then switch it on at the wall and switch on your new box. On your TV remote, push the Input button. It might be labelled AV or Source, or have this symbol on it. Then scroll to the HDMI port you connected the cable to. You should see a Welcome screen and then the Virgin Media start up screen. You can now pull the tab from your Virgin TV V6 remote. Nearly there! Your new box will download the latest software, it can take up to 20 minutes. Perfect time to hit pause and grab a cuppa! Done? Great! You should be looking at this screen. Finally, you should be looking at this screen. And that’s it, you’re done! Nice one! Take a look at your service guides for more handy tips on your shiny new services. Or go to youtube.com/VirginMediaHelp for more help and support.