Who needs an answerphone when you’ve got voicemail at your fingertips?
We have two great options for you to choose from
- Free Voicemail
A totally free service that now lets you record your own personal greeting. This feature is automatically added to all new accounts but will be activated when you follow the "Using your voicemail for the first time" steps below.
- Voicemail Plus
A chargeable service that lets you listen to messages and change your voicemail settings wherever you are. Plus, you’ll set up a Voicemail plus PIN number, so you can access your messages from any phone, anywhere!
Choosing your voicemail service
Here's a handy list of what you’ll get to make your decision as easy as possible
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Free Voicemail
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Voicemail Plus
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Mailbox Properties
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|
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Total messages
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10
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30
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Message length (each message)
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60 seconds
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180 seconds
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Greeting
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Yes, max length: 30 seconds
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Yes, max length: 60 seconds
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Name
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Yes, max length: 5 seconds
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Yes, max length: 8 seconds
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Un-played messages – days kept
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21
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21
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Played messages – days kept
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3
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10
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Max login time (this is the time after which the voicemail will automatically log you out)
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10 minutes
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20 minutes
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Remote Access
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—
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Yes
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Passcodes and tutorials
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|
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Passcode from own phone
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—
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Yes
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Passcode on remote access
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—
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Yes
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Tutorial
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Yes
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Yes
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Messages
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|
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Autoplay messages
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Yes
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Yes
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Play and save messages
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Yes
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Yes
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Pause in playback
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—
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Yes
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Forward and back 10 seconds
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—
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Yes
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New message arrived
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—
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Yes
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Dial '0' option for help
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Yes
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Yes
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Undelete messages
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—
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Yes
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Personalised greetings and name
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|
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Pre-loaded greetings
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Yes
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Yes
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Change name
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Yes
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Yes
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Change greeting
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Yes
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Yes
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Check out the Free Voicemail menu structure
See the Voicemail Plus menu structure
How to set up your Free Voicemail account
As a default, Free Voicemail is added to all our new accounts and is ready to use once your installation is complete.
How to set up your Voicemail Plus account
Just give our team a call on 150 from your Virgin Media home phone or mobile or 0345 454 1111* from any other phone and select option 4, and within 24 hours it’s ready to use.
Remember, Voicemail Plus is a chargeable service; please see virginmedia.com/callcosts for information on the current cost.
Using your voicemail for the first time
Once you’re set up, just dial 1571.
The first time you dial, you’ll hear a short message telling you how to use it. It’ll only play once though, so listen carefully.
Please note. Our Free Voicemail service deactivates if there has been no activity for 90 days or more. To reactivate simply dial 1571 from your handset.
Checking your messages
If you’ve got a message, you’ll hear an intermittent dial tone when you pick up the phone.
Next, dial 1571 and follow the instructions. Your messages play in date and time order. As soon as you log in, the voicemail system tells you which keys to press to manage your mailbox. If you don’t have any messages, you won’t hear these.
Voicemail Plus only
Picking up messages when you’re out
- Dial your home phone number
- When you hear the message, press ✱
- Enter your PIN
- Then, follow the instructions
For security, if you type in the wrong PIN 3 times, this ends the call. If you’re having trouble getting into your voicemail or you’ve forgotten your PIN, just give us a call.
Calls to remotely access your voicemail are charged at standard rates.
* For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts.Call costs from other networks and mobiles vary.
