Wireless networks are set to operate on a number of approved frequencies (or 'channels'). If there are too many nearby wireless networks (or other radio sources) operating on the same or similar channels, there can be a saturation of the airwaves that negatively affects the performance of your wireless network.
Reset the Super Hub / Hub 3.0
If you're still having a problem making a connection, try to reset the Super Hub / Hub 3.0. This will restore it to its factory default settings, and then you can reconnect your computers and devices to the Super Hub / Hub 3.0 as if you were setting up for the first time.
Connect via a wired connection (Ethernet)
If you can't get your wireless connection to work, try connecting the Ethernet cable between your computer and the Super Hub / Hub 3.0. Your computer will normally detect that the Ethernet cable has been plugged in, and you should be taken online immediately.
If all else fails
If you're still having no luck in going online, call us on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone.
* For details about how much it costs to call our team from a Virgin Media home phone, visit http://www.virginmedia.com/callcosts. Call costs from other networks and mobiles may vary.