Tip: The AV button can be marked ‘AV’, ‘Source’ or ‘Input’ on your remote, or can sometimes be shown as a circle or square with an arrow through it.
If this doesn’t work there may be a connection or lead problem, does your V, V HD or V+ HD Remote Control LED light up when you change channel using the ↑ & ↓ buttons on the remote? Does a corresponding light appear on the front of the TiVo box when you press a button?
If not, check the batteries fully charged and inserted as shown on the diagram in the battery compartment.
If so, check the SCART / HDMI lead between the box and the TV is connected securely.
If you still don’t have a TV service maybe there’s a known outage in your area, or a fault with your set top box? Check out our Service status area for up to the minute service information, and a diagnostic tool that checks your set top box is working OK. If we identify a problem, you can arrange for an engineer to visit
Alternatively, give our team a call on 150 from a Virgin Media phone or mobile, or 0345 454 1111* from any other phone, and select option 2.
* For details about how much it costs to call our team from a Virgin Media home phone, visit www.virginmedia.com/callcosts. Call costs from other networks and mobiles vary.