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varosivadasz
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x-box

I have double nat on xbox one.when I play FIFA many times I get disconnected sayin I lost my cennection.anyone knows how to fix this issue? thanks

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Melissa_F
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Re: x-box

Hi varosivadasz,

 

Thanks for your post.

 

I'm sorry you're experiencing disconnections when you're playing on your Xbox one. I'll need to get a little more information to help you further. 

 

How is your Xbox connected? Is it wired or wireless?

 

Do you get disconnected from any other devices in the property or is it just your console?

 

Thanks

 

Melissa

 

 

 

 

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varosivadasz
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Re: x-box

x box connected via cable and not sure about other devices usually they are ok

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Melissa_F
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Re: x-box

Thanks. 

 

Does this only happen when playing FIFA or is it with other games too?

 

Have you ran some checks via the Xbox website to see if there are any known issues?

 

Regards,

 

Melissa

 

 

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gary_dexter
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Message 5 of 7
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Re: x-box

Double NAT?

Where are you seeing that?

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varosivadasz
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Re: x-box

double NAT I can see when I check network in x box settings. so basically I have connected a tp link router to my hub 3 via ethernet cable and my xbox connected to the tp link cable via ethernet

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mjpartyboy
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Message 7 of 7
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Re: x-box

If you're using a separate router, you need to set the Super Hub to modem mode.
SH2 modem mode | AC86U router | AC68U node
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