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when gaming ping spikes randomly

network logs is

12/02/2020 23:09:32 GMT12/02/2020 23:09:32 GMTWarning (5)66050310Auth Success - Web login successful.
12/02/2020 23:09:24 GMT12/02/2020 23:09:24 GMTWarning (5)66050300Auth Fail - Web login failed.
12/02/2020 23:09:18 GMT12/02/2020 23:09:18 GMTWarning (5)66050300Auth Fail - Web login failed.
09/02/2020 07:33:34 GMT09/02/2020 07:33:34 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
09/02/2020 07:32:50 GMT09/02/2020 07:32:50 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
09/02/2020 07:32:07 GMT09/02/2020 07:32:07 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
09/02/2020 07:30:44 GMT09/02/2020 07:30:44 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
09/02/2020 07:27:57 GMT09/02/2020 07:27:57 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
09/02/2020 07:22:23 GMT09/02/2020 07:22:23 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
09/02/2020 07:11:16 GMT09/02/2020 07:11:16 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
09/02/2020 06:49:03 GMT09/02/2020 06:49:03 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
09/02/2020 06:04:35 GMT09/02/2020 06:04:35 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
09/02/2020 04:35:38 GMT09/02/2020 04:35:38 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
09/02/2020 01:37:43 GMT09/02/2020 01:37:43 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2020 19:41:55 GMT08/02/2020 19:41:55 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2020 07:50:19 GMT08/02/2020 07:50:19 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
04/02/2020 16:51:50 GMT04/02/2020 16:51:50 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
04/02/2020 16:51:00 GMT04/02/2020 16:51:00 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
04/02/2020 16:50:13 GMT04/02/2020 16:50:13 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
04/02/2020 16:48:38 GMT04/02/2020 16:48:38 GMTError (4)68010100DHCP RENEW sent - No response for IPv4

 

Downstream is:

 

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)13.5413.3813.2313.0212.8812.7912.5712.26
RxMER (dB)37.6437.3637.0936.6137.9437.9437.9437.94
Pre RS Errors17893018338017368117817913844762759
Post RS Errors298306301297278294296304

 

Upstream is:

Channel Type2.02.02.02.0
Channel ID26282725
Frequency (Hz)53700000394000004620000060300000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)44.2544.2543.7544.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1000
T4 Timeouts0000

 

if need anything else please ask

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Very Insightful Person
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Re: when gaming ping spikes randomly

Downstream power levels are too high. Ive flagged for staff.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
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Re: when gaming ping spikes randomly

Thanks for posting and welcome to our Community Forum HugotheBeast893.

 

Using the information we have, @Kippies is right, your down stream power levels are showing as too high and we'll need to get an engineer out to fix this.

 

I'm going to send you a Private Message so I can grab more details from you, please reply back to it so we can get your service back up and running as expected again.

 

Thanks,

 

Lisa

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Re: when gaming ping spikes randomly

Im not to bright on internet related stuff but whats the issue with high power levels with downstream/ what does it do to your internet

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