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nothappywithu
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Message 1 of 13
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still shocking latency lag in wv10 virgin claim everythings fine

so as per my other post about the shocking lag im getting while online gaming on 200meg so yesterday i attempted to watch a catch up on demand film all i can say is after the movie dropping out within 5 mins and being greeted with a red box stating please check connection this happened at least 5 times within the first 20 minutes of the film so restarting over again i finally got to watch the film but my gaming experience is no better hard wired crud hub rebooted as the mods on here keep saying it needs a reboot so i do it and no it resolves nothing back to the lag and latency spikes i have now regestired a formal complaint and then will be taking it up with CISAS i decided to do a trace route clearly i know nothing about trace routes other than what internet says heres a couple from today and a BQM from today please pay attention to the 96ms ping to virgin.net and please feel free to explain what that means to me thanks as all i see is a bad ping also see my fault free exceptional service BQM from yesterday and today

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ab465c6f21b3745d294120733b3e91d15e...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c401a3a1e87d494ea4753de02de7961fd2...



  Host

SentRecvdBestAvgWorst
1
 

 

thinkbroadband-gw2.core-rs4.thdo.ncuk.net15150ms0ms1ms
2
 

 

po4-31.bdr-rt3.thdo.ncuk.net15150ms0ms0ms
3
 

 

po11-13.bdr-rt2.thn.ncuk.net15150ms0ms0ms
4
 

 

linx-gw1.router.ntli.net15151ms2ms16ms
7
 

 

wolv-core-2b-ae14-0.network.virginmedia.net15156ms8ms23ms
8
 

 

wolv-cmts-18-tenge510.network.virginmedia.net15156ms6ms6ms
9
 

 

cpc83443-wolv18-2-0-cust127.16-1.cable.virginm.net151516ms25ms96ms

 

# Host

SentRecvdBestAvgWorst
1
 

 

thinkbroadband-gw2.core-rs4.thdo.ncuk.net15150ms0ms1ms
2
 

 

po4-31.bdr-rt3.thdo.ncuk.net15150ms11ms163ms
3
 

 

po11-13.bdr-rt2.thn.ncuk.net15150ms0ms0ms
4
 

 

linx-gw1.router.ntli.net15151ms2ms2ms
7
 

 

wolv-core-2b-ae14-0.network.virginmedia.net15156ms6ms6ms
8
 

 

wolv-cmts-18-tenge510.network.virginmedia.net15156ms6ms6ms
9
 

 

cpc83443-wolv18-2-0-cust127.16-1.cable.virginm.net151515ms18ms29ms
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nothappywithu
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Re: still shocking latency lag in wv10 virgin claim everythings fine

heres my router staus as ive seen others post so might mean something to somebody this is after reboot

Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

323870000001.70000138.983261QAM25632
333950000003.29999940.366287QAM25633
344030000003.70000138.983261QAM25634
354110000002.50000038.983261QAM25635
364190000002.90000238.983261QAM25636
374270000002.70000138.983261QAM25637
384350000003.79999938.983261QAM25638
394430000004.69999738.983261QAM25639
404510000002.29999938.983261QAM25640
102110000003.20000140.366287QAM25610
112190000003.20000140.366287QAM25611
122270000002.70000140.366287QAM25612
132350000003.00000040.946209QAM25613
142430000004.00000040.366287QAM25614
152510000003.00000040.366287QAM25615
162590000003.20000140.366287QAM25616
172670000004.19999740.366287QAM25617
182750000004.09999840.366287QAM25618
192830000003.50000040.366287QAM25619
202910000003.00000040.366287QAM25620
212990000003.40000240.366287QAM25621
223070000004.30000340.946209QAM25622
233150000003.00000040.366287QAM25623
243230000002.40000240.366287QAM25624
253310000003.50000040.366287QAM25625
263390000002.70000140.366287QAM25626
273470000001.70000138.605377QAM25627
283550000001.79999938.983261QAM25628
293630000002.20000138.983261QAM25629
303710000003.50000038.983261QAM25630
313790000002.79999938.983261QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

32Locked38.98326100
33Locked40.36628700
34Locked38.98326100
35Locked38.98326100
36Locked38.98326100
37Locked38.98326100
38Locked38.98326100
39Locked38.98326100
40Locked38.98326100
10Locked40.36628700
11Locked40.36628700
12Locked40.36628700
13Locked40.94620900
14Locked40.36628700
15Locked40.36628700
16Locked40.36628700
17Locked40.36628700
18Locked40.36628700
19Locked40.36628700
20Locked40.36628700
21Locked40.36628700
22Locked40.94620900
23Locked40.36628700
24Locked40.36628700
25Locked40.36628700
26Locked40.36628700
27Locked38.60537700
28Locked38.98326100
29Locked38.98326100
30Locked38.98326100
31Locked38.98326100



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked38-7.04406306627
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jpeg1
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Message 3 of 13
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Re: still shocking latency lag in wv10 virgin claim everythings fine

There's nothing much wrong with your stats.  The BQMs show that you have a fairly busy local network at peak times.  The average latency isn't bad but you will get some longer pings.  They will always be worse over WiFi.

Check on 0800 561 0061 that there are no known faults locally

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nothappywithu
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Message 4 of 13
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Re: still shocking latency lag in wv10 virgin claim everythings fine

hi thanks for that but everything im having issues on is hard wired not WIFI and i get the average may seem not bad but up untill peak time but max latency of 40ms to 160ms kind of kills the idea of online gaming as the prolonged spiking makes gaming impossible or at the least very very laggy i appreciate your input but find it difficult to understand how you dont see a issue when there clearly is one and seeing as i unfortunately work in the day gaming can only happen on the evening unless i give up my job and game through the day

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Adduxi
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Message 5 of 13
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Helpful Answer

Re: still shocking latency lag in wv10 virgin claim everythings fine

The 3.1 DS is too low at -7 so that needs fixed. 

However your problem looks to be over utilisation at peak hours and there is no immediate fix for this.  Until VM reach a threshold on your segment, they will probably not do anything.  To re-segment a network costs a lot of money, and has to be justified.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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nothappywithu
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Message 6 of 13
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Re: still shocking latency lag in wv10 virgin claim everythings fine

hi thanks for the post and yeah utilisation is the main issue and i get that they wont fix it soon you say the 3.1 ds is bad or low at -7 as i have just checked and its at -7.4 at this present moment

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nothappywithu
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Re: still shocking latency lag in wv10 virgin claim everythings fine

another night of complete and utter dog **bleep** from the internet very bad latency in game of over 105ms gaming is impossible on this poor poor service virgin get a grip of your dog poor service replace dog with expletive and **bleep** with what ever you wish this service is beyond a joke

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/18ff373203afa4c04e58ce4d98a798514d...

 

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nothappywithu
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Re: still shocking latency lag in wv10 virgin claim everythings fine

you censor my post but cant be **bleep** to contact me or recitfy the issue **bleep** poor really

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Swinder
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Message 9 of 13
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Re: still shocking latency lag in wv10 virgin claim everythings fine

I had similar issues with the service a year or so ago in the WV11 area so I know how you feel, however the constant bumping of your post pushes it further away from getting a response from from a VM rep. I found this out the hard way.

Once the VM reps responded they confirmed over utilisation in my area and gave an expected fix date which was a month away. The utilisation improved slightly as people got over the novelty of their Christmas presents. Once the issue is confirmed they tend to apply a discount on your service until it is resolved.

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Paulina_Z
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Message 10 of 13
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Re: still shocking latency lag in wv10 virgin claim everythings fine

Hi @nothappywithu,

Welcome back to our Community Forums! Thank you for your post, and I'm very sorry to hear that you're experiencing some ongoing issues with your connection. I understand that this can be frustrating.

I was able to locate your account, and run some checks on your connection. After this, I can see that some of your downstream power levels are not looking so great and that they are out of spec. However, as we're unable to resolve this issue remotely, we would need to arrange for a technician to have a further look into this issue. 

In order to do this, I will send you a Private Message. Please keep an eye out for a purple envelope at the top right corner of your forum page. I will be in touch soon.

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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