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Message 11 of 18
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Re: slow wifi when gaming

Hi Paul

Please could you check the new values of my router after the reset?

I haven't seen any improvement with my internet, either with Wifi or wire connection. There is lots of lags and latency when gaming.

Many thanks

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Message 12 of 18
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Re: slow wifi when gaming

Hi Miguesj, 

Thanks for coming back to us, sorry Paul isn't online to continue his help however I'm more than happy to pick it up for him. 

I've looked at your results and also done a health check on your services and couldn't see anything outstanding with your broadband or HUB. 

How are your devices connected to the internet? Wired or WIFI? 

Thanks, 

Megan_L

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Message 13 of 18
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Re: slow wifi when gaming


@Megan_L wrote:

Hi Miguesj, 

Thanks for coming back to us, sorry Paul isn't online to continue his help however I'm more than happy to pick it up for him. 

I've looked at your results and also done a health check on your services and couldn't see anything outstanding with your broadband or HUB. 

How are your devices connected to the internet? Wired or WIFI? 

Thanks, 

Megan_L


I'm afraid you're not looking hard enough, Megan_L. The upstream power levels are way out of spec 55dbmv and one of the upstream is reporting 16QAM.

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Message 14 of 18
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Re: slow wifi when gaming

Hi Miguel,

 

I will send you an invite into a private chat so I can arrange for a technician visit, I can see your upstream levels are now all at 45.5 which has improved however there is still modulator showing 16 qam.

 

I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

 

 

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Message 15 of 18
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Re: slow wifi when gaming

Hi Miguel,

 

Thank you for your details and clearing security, I have now arranged for a new hub, this will arrive within 5 working days by a Yodel, you will receive an email once it has been prepared for delivery.

 

Regards

 

Paul.

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Message 16 of 18
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Re: slow wifi when gaming

Hi Paul

Many thanks for your reply

Do I need to return my existing hub 3.0?

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Message 17 of 18
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Re: slow wifi when gaming

Hi Miguel,

 

You will receive the package with the new one to send it back.

 

Regards

 

Paul.

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Message 18 of 18
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Re: slow wifi when gaming

Hi Paul

Hope you are well

I have just received the new Hub 3.0 but still same problem with internet connection.

Upstream still with same values as below:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000004.575512064 qam10
2393999694.575512016 qam12
3462000004.575512064 qam11
4603000004.575512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Could you please help me with this?

Many thanks

 

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