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slow wifi when gaming

Hi All. I know similar subjects have been post previously but I will need some of Virgin member to give me a help because customer service by phone has not been very useful.I have a problem with my internet when gaming as the game run very slow with high latency. it happen the same if my laptop is connected wired connected or with WIFI. I have seen on previous post that people paste the information below

Capture.JPG

Many thanks

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Helpful Answer

Re: slow wifi when gaming

BQM looks okay, can you post upstream, downstream and network logs from your HUB

 

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Re: slow wifi when gaming

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14350000006.540256 qam4
24110000007.840256 qam1
3419000000740256 qam2
44270000006.540256 qam3
54430000006.540256 qam5
64510000006.840256 qam6
74590000006.840256 qam7
8467000000740256 qam8
9475000000740256 qam9
104830000007.140256 qam10
114910000007.140256 qam11
124990000007.140256 qam12
135070000007.140256 qam13
145150000007.540256 qam14
155230000007.540256 qam15
165310000007.340256 qam16
175390000007.140256 qam17
18547000000740256 qam18
195550000007.440256 qam19
205630000007.540256 qam20
215710000007.540256 qam21
225790000007.540256 qam22
235870000007.340256 qam23
245950000007.340256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.39070
2Locked40.35530
3Locked40.37130
4Locked40.98170
5Locked40.310240
6Locked40.99560
7Locked40.911140
8Locked40.313600
9Locked40.313640
10Locked40.915890
11Locked40.321100
12Locked40.325560
13Locked40.332660
14Locked40.928020
15Locked40.934040
16Locked40.341820
17Locked40.949240
18Locked40.354160
19Locked40.954080
20Locked40.960520
21Locked40.966360
22Locked40.969950
23Locked40.989280
24Locked40.9100240
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Re: slow wifi when gaming

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1536999664.55512064 qam10
2393999914.55512016 qam12
3461999984.55512064 qam11
4603000124.55512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

28/02/2020 12:23:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/02/2020 07:33:32ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2020 21:46:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2020 21:21:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2020 01:38:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 17:36:13noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 17:36:6Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 17:17:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 15:29:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 01:01:29noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2020 21:42:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2020 19:48:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2020 19:48:42ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2020 06:27:17ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2020 01:19:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2020 17:05:57ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 16:31:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 20:42:8noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 20:42:8ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 04:46:13ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: slow wifi when gaming

Im escalating this for you.

On upstream has dropped back to 16QAM, downstream is in spec but theres quite a few PRERS errors. Has it been a while since you rebooted the HUB?

Can you do so anyway, lets see what happens with errors.

Check cabling is tight with no tight bends while we wait for staff to pick it up.

TBH I dont know this is causing your issue, but we may as well get it in spec and see how that helps.

 

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Re: slow wifi when gaming

Hi miguesj,

 

Thank you for reaching out to us in our community and a very warm welcome to you, I have carries some checks our end and I cannot see any issues ,all channels on qam 256, I can see you haven't rebooted for over 1 week, please reboot and also check all your internal cables as advised by Kippies,

 

 

Kind regards

 

Paul.

 

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Re: slow wifi when gaming

Many thanks both your your help.

I have reboot the router now. Shall I update the info again?

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Re: slow wifi when gaming

If you can run some more checks now to see if there are any improvements.

 

Regards

 

Paul.

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Re: slow wifi when gaming

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14350000006.540256 qam4
24110000007.840256 qam1
3419000000740256 qam2
44270000006.540256 qam3
54430000006.540256 qam5
64510000006.940256 qam6
74590000006.840256 qam7
8467000000740256 qam8
94750000007.140256 qam9
104830000007.340256 qam10
114910000007.340256 qam11
124990000007.340256 qam12
135070000007.340256 qam13
145150000007.540256 qam14
155230000007.540256 qam15
165310000007.340256 qam16
175390000007.340256 qam17
185470000007.140256 qam18
195550000007.540256 qam19
205630000007.540256 qam20
215710000007.540256 qam21
225790000007.640256 qam22
235870000007.340256 qam23
245950000007.440256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9190
2Locked40.390
3Locked40.380
4Locked40.9100
5Locked40.9180
6Locked40.9230
7Locked40.3320
8Locked40.3240
9Locked40.3430
10Locked40.9320
11Locked40.9640
12Locked40.9490
13Locked40.9550
14Locked40.9720
15Locked40.3710
16Locked40.3860
17Locked40.31080
18Locked40.31010
19Locked40.31110
20Locked40.91170
21Locked40.91310
22Locked40.31470
23Locked40.91760
24Locked40.91940

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1536999984.55512064 qam10
2394000074.55512016 qam12
3461999744.55512064 qam11
4602999694.55512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000



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Message 10 of 18
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Re: slow wifi when gaming

Network Log

Time Priority Description

29/02/2020 11:07:17ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2020 07:28:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2020 07:11:2ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2020 04:20:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/02/2020 23:18:32ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/02/2020 12:23:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/02/2020 07:33:32ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2020 21:46:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2020 21:21:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2020 01:38:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 17:36:13noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 17:36:6Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 17:17:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 15:29:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 01:01:29noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2020 21:42:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2020 19:48:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2020 19:48:42ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2020 06:27:17ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2020 01:19:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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