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Re: ps4 lag spikes from mid december

Hi Rob

It certainly is frustrating and having estimated dates being dangled in front of customers like metaphorical carrots does not solve anything.

I don't seem to be getting anywhere near the speeds i am paying for either.

It just annoys people when these dates pass and nothing has been done. Customers need action to be taken, not false hope and apologies. 

I wouldn't be as much of a blow if customers got some sort of compensation because of it.

I know the guys at the forum team are trying to help but this company overall is an absolute joke. 

 

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Re: ps4 lag spikes from mid december

20200610_020440.png

 6 months of issues, here's to another 6 🍻

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Re: ps4 lag spikes from mid december

Hi parr86lid2,

Thank you for your post, I have done some remote checks and you are affected by an SNR outage the reference is F008103801 and the estimated fix date is the 15/06/2020

Thanks,

Zoie

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Re: ps4 lag spikes from mid december

Hi Zoie, thanks for the reply.

I'm sorry for the noob question but can you explain to me what an SNR outage is please?

Also, can I get an update on F008013004 please?

Thanks.

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Re: ps4 lag spikes from mid december

Hi parr86lid2,

Thanks for your reply 🙂 

It's fine I didn't know what they were until I worked for virgin, an SNR outage is the sound to noise ratio this effects intermittent speeds and slow connections it affects broadband, tv and if you have 21cv can affect this as well, there is no update if you pop back on the 15th I can take a look for you 🙂

Thanks,

Zoie

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Re: ps4 lag spikes from mid december

Does anyone know if the SNR issue has been fixed today or has it been pushed back?

An update on the congestion issue due to be fixed on the 17th would be nice also

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Re: ps4 lag spikes from mid december

Hi parr86lid2,

 

Thanks for posting, just a quick update for you the SNR issue is no longer showing on our faults ticket which means this would have been resolved. The High utilisation issue is still on track to be completed by the 17th of June at 12.00.

 

We appreciate your patience and we are working hard to get this issues resolved as quickly as possible.

 

Kind regards Jodi

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Re: ps4 lag spikes from mid december

Thanks for the reply jodi

Fingers crossed for the 17th

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Re: ps4 lag spikes from mid december

You're very welcome parr86lid2,

 

 

Were keeping everything crossed for you from this end also. If for whatever reason you are still having difficulties after the estimated fix time on the 17th please come back to us and we will do everything we can to help you further.

 

Have a lovely afternoon.

 

Jodi.

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Re: ps4 lag spikes from mid december

My BQM doesn't look any different as of yet so when is my next estimated fix date?

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