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ps4 lag spikes from mid december

I originally made a long post that for some reason did not save so to save what is left of my sanity i will try to keep this as short as possible.

been having problems with lag spikes on ps4 every night from december to now. had been playing online for 10 years with no problems before this

it is wired to the SH3 in router mode and was fine playing black ops 4 until around august i would start to get the odd days of lag spikes. modern warfare came out and was working fine until december which has been lag spikes to this day and friends also with virgin and other ISPs never have this problem.

i have tried various things like dmz, port forwarding and changed the dns to google but no joy there so just set it to default.

so last week i called virgin broadband and they said it is not my hub it is my device and can only put me through to Gadget Rescue if i want it 'fixed'. feeling pressured by the guy on the phone and desperate for a smooth online game i haven't had for a few months i reluctantly agree. (as if 65 a month wasn't enough for this i now have to pay the 20 sign up and an extra 5 a month i can't really afford)

the technician takes remote access of my laptop and logs into the hub. he disables smart wifi, enables dmz and port forwarding at the same time but doesn't do the udp ports as he was getting errors for 3478-3479 being already set to tcp and says the udp ports are enabled by default which made me skeptical of him knowing what he's doing. he tells me to start a game up so i have a blast on modern warfare and was a pretty consistent 30ms where before was bouncing from 50-60ms without spikes at the very least but this was day time. 

so i tested over the weekend and at nights through the week but the ping is back in the 60s and still getting spikes and while i got slapped with gadget rescue charges i called them back. this new technician resets the hub and enables dmz and does the port forwarding correctly as far as i'm aware but the ping is no different and now spiking in the afternoon and even higher than before. he tries forwarding ports for PC modern warfare which i called him out on and the ping is 100 and scraping 300. he tells me to do the google dns then switch ethernet port on the hub and then switch wireless and all solutions didnt work. he changed things at his end while all this were going on and i gave up at the end of all this

i ended up resetting the hub and retried different methods but i am not sure of what he did on his end and now my connection is worse than it is ever been

so anyway i came here for advice and solutions before i call complaints department and change ISP with slow downloads as my contract is running out so now is the time to make change but maybe i can enjoy online gaming again. THANKS in advance

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Re: ps4 lag spikes from mid december

First step is probably to create a BQM monitor at Think Broadband.

https://www.thinkbroadband.com/broadband/monitoring/quality

Once it's been running for a few hours, post a link to the graph here.

Probably also worth getting the modem status (upstream, downstream and network log) and posting them too. If you're posting images, be careful to obscure your MAC address. I think if you paste the text directly this is done for you.

Andy

 

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Re: ps4 lag spikes from mid december

thanks for the reply mate

i have got a BQM going from around 6pm but i can't figure how to share it here
snapshot or live graph?

so i can just copy and paste the upstream downstream and network log here? and not sure how to obscure the mac address either

i'm sorry but i'm a total noob at this stuff

Parr
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Re: ps4 lag spikes from mid december

On the page showing your graph, click the link for 'Share Snapshot Graph'. If you're sent to another page with 'Generate' on it, click that. Then copy and paste the link in the 'Direct link' section.

You then need to log in to your Super Hub and paste in the upstream, downstream and network logs. I'm 99% sure that if you do this, it'll obscure your MAC address automatically.

Andy
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Re: ps4 lag spikes from mid december

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13470000009.538256 qam25
22350000007.138256 qam13
3243000000738256 qam14
4251000000738256 qam15
52590000007.938256 qam16
62670000007.538256 qam17
72750000007.638256 qam18
82830000007.638256 qam19
92910000008.138256 qam20
102990000008.538256 qam21
113070000008.538256 qam22
12315000000938256 qam23
13323000000938256 qam24
143550000009.438256 qam26
153630000009.338256 qam27
163710000009.440256 qam28
173790000008.638256 qam29
183870000008.938256 qam30
193950000008.438256 qam31
204030000008.638256 qam32
214110000008.338256 qam33
224190000008.137256 qam34
23427000000838256 qam35
244350000007.538256 qam36



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.910
2Locked38.660
3Locked38.6190
4Locked38.6110
5Locked38.640
6Locked38.680
7Locked38.6120
8Locked38.6120
9Locked38.670
10Locked38.9120
11Locked38.6110
12Locked38.990
13Locked38.930
14Locked38.640
15Locked38.9230
16Locked40.370
17Locked38.6110
18Locked38.9220
19Locked38.6170
20Locked38.6290
21Locked38.9220
22Locked37.3120
23Locked38.980
24Locked38.6120
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Re: ps4 lag spikes from mid december

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1536999914.625512064 qam6
2394000074.625512064 qam8
3462000004.625512064 qam7
4603000144.625512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: ps4 lag spikes from mid december

Network Log

Time Priority Description

15/03/2020 21:16:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/03/2020 17:00:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/03/2020 16:52:24noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/03/2020 14:52:29noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/03/2020 14:51:51Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/03/2020 14:46:14noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/03/2020 13:07:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/03/2020 08:42:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/03/2020 07:51:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2020 05:12:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2020 05:09:50noticeSW download Successful - Via NMS
12/03/2020 05:08:32noticeSW Download INIT - Via NMS
11/03/2020 03:05:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2020 00:14:52noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2020 00:14:52ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/03/2020 22:10:40ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/03/2020 21:30:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/03/2020 07:41:38ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/03/2020 02:58:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2020 19:51:5noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: ps4 lag spikes from mid december

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3a16c1bdcb2c897793da25c99db9376288469e2c-16-03-2020
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Re: ps4 lag spikes from mid december

i'm not sure if i have done all this correctly so i do apololgise

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Re: ps4 lag spikes from mid december

You've done it perfectly.

Looking at your graph, when the Internet is being used, you seem to be getting lots of ping latency. This is the same as I've been seeing.

Interestingly, your modem has also done a software upgrade recently. My problems started a month or so ago when my previous hub upgraded. I was sent a new hub which worked fine for 3 weeks or so, then started going wrong in the same way at the exact moment after it rebooted to apply a software upgrade.

Hope you get it sorted. Probably best to leave this thread for someone from VM to respond, they seem to respond to 'older' threads first, so if a thread keeps getting replies it gets pushed down the list.

Andy

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