Virgin Media Community

[Jamiesc93]

as the title explains had a lot of problems recently gaming online lag/high ping times, could someone possibly check my router logs which i will enter below.

[Jamiesc93]

Cable Modem Status Item Status Comments

Acquired Downstream Channel (Hz)	402750000	Locked
Ranged Upstream Channel (Hz)	60300000	Locked
Provisioning State	Online

[Jamiesc93]

Downstream bonded channels

Channel Frequency (Hz) Power  (dBmV)  SNR (dB) Modulation Channel ID

1	402750000	6.5	40	256 qam	30
2	202750000	8	40	256 qam	9
3	210750000	7.8	40	256 qam	10
4	218750000	7.5	40	256 qam	11
5	226750000	6.4	40	256 qam	12
6	234750000	7.6	40	256 qam	13
7	242750000	7.4	40	256 qam	14
8	250750000	7.3	40	256 qam	15
9	258750000	7	40	256 qam	16
10	266750000	7	40	256 qam	17
11	274750000	6.9	40	256 qam	18
12	282750000	7.5	40	256 qam	19
13	290750000	8.1	40	256 qam	20
14	298750000	8.3	40	256 qam	21
15	306750000	8	40	256 qam	22
16	314750000	8.1	40	256 qam	23
17	322750000	8.1	40	256 qam	24
18	330750000	8.1	40	256 qam	25
19	370750000	8	40	256 qam	26
20	378750000	8.3	40	256 qam	27
21	386750000	8.1	40	256 qam	28
22	394750000	7.6	40	256 qam	29
23	410750000	6.3	40	256 qam	31
24	418750000	6.5	40	256 qam	32

[Jamiesc93]

Downstream bonded channels

Channel Locked Status  RxMER (dB) Pre  RS Errors Post  RS Errors

1	Locked	40.3	136	0
2	Locked	40.9	21	0
3	Locked	40.9	13	0
4	Locked	40.3	15	0
5	Locked	40.3	39	0
6	Locked	40.9	13	0
7	Locked	40.9	19	0
8	Locked	40.3	20	0
9	Locked	40.3	16	0
10	Locked	40.9	27	0
11	Locked	40.3	25	0
12	Locked	40.9	33	0
13	Locked	40.9	26	0
14	Locked	40.3	52	0
15	Locked	40.9	43	0
16	Locked	40.9	37	0
17	Locked	40.9	55	0
18	Locked	40.9	60	0
19	Locked	40.9	52	0
20	Locked	40.3	83	0
21	Locked	40.9	75	0
22	Locked	40.3	100	0
23	Locked	40.3	169	0
24	Locked	40.9	154	0

[Jamiesc93]

Upstream bonded channels

Channel Frequency (Hz) Power  (dBmV) Symbol Rate  (ksps) Modulation Channel ID

1	60300000	38.5	5120	64  qam	1
2	39400000	36.5	5120	64  qam	4
3	46200000	37	5120	64  qam	3
4	53700000	38.5	5120	64  qam	2

Upstream bonded channels

Channel Channel Type  T1  Timeouts  T2  Timeouts  T3  Timeouts  T4  Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[Jamiesc93]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	4ncxv9873254k;fg87dsfd;kf

Primary Downstream Service Flow

SFID	23073
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	23072
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[Andruser]

Hub stats look fine.  Setup a BQM, that'll show what's going on with your VM connection.  Post a link to a live, shared graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can do that immediately.

[Jamiesc93]

Network Log

Time Priority Description

25/01/2021 14:45:24	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 14:45:7	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 22:10:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 15:09:12	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 15:09:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 14:11:8	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 14:11:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 13:42:46	notice	SW download Successful - Via Config file
23/01/2021 13:40:53	notice	SW Download INIT - Via Config file
01/01/1970 00:02:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:59	critical	16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:59	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:51	critical	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:51	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:29	Warning!	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:29	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 21:57:17	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 21:45:39	notice	SW download Successful - Via Config file

[Jamiesc93]

My bqm 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/167b0ebbfa810d12f4b05ff3859f592857a65897-26-01-2021