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problem in the system recently? I want compensation.

Hi recently I have been receiving way less than VM is obligated to provide in my contract I have been on 4-5mbs dwn and 10-20mbs up for the past 3 days. I need this fixed asap and I will be claiming for compensation, also how do I claim for compensation?

what a mess Screenshot 2019-08-01 at 13.01.51.png

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Re: problem in the system recently? I want compensation.

Screenshot 2019-08-01 at 13.20.07.pngwhat am I paying for seriously what am I even paying VM for? this is ridiculous.

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Re: problem in the system recently? I want compensation.

my photos won't even show up on this site 😕 but its a speed test of 0.32mbs dwn 12.3mbs up on ookla

its been like this for the last 3 days.

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Message 4 of 15
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Re: problem in the system recently? I want compensation.

they will show up if approved. But you have left your ip address in the images so you might have to repost them without the IP addresses in.

Also is that a wireless test?

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Re: problem in the system recently? I want compensation.

yes this wifi and cat7 ethernet test.

 

I have asked mod to delete the pics or the post since for some reason you cant even do that on here.

 

edit: ok I can edit images and replace which I've done, mods don't need to delete it all now please & thank you.

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Re: problem in the system recently? I want compensation.

Have you actually run VM to let them know its not working? i mean they can't fix something they aren't aware of, and in order to get any kind of compensation you have to notify them of a fault, so ring them up and book an engineer

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Re: problem in the system recently? I want compensation.

I thought this was the equivalent of ringing them up I gave up on ringing vm a while ago because they just tell me to reboot which I do already. but I will.

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Re: problem in the system recently? I want compensation.

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.

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Re: problem in the system recently? I want compensation.

Screenshot 2019-08-03 at 13.36.36.pngScreenshot 2019-08-03 at 13.36.49.pngScreenshot 2019-08-03 at 13.36.54.pngScreenshot 2019-08-03 at 13.36.59.pngScreenshot 2019-08-03 at 13.37.04.pngScreenshot 2019-08-03 at 13.37.12.pngScreenshot 2019-08-03 at 13.37.14.pngScreenshot 2019-08-03 at 13.37.19.pngScreenshot 2019-08-03 at 13.37.27.pngScreenshot 2019-08-03 at 13.37.30.pngScreenshot 2019-08-03 at 13.37.33.png

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Message 10 of 15
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Re: problem in the system recently? I want compensation.

Screenshot 2019-08-03 at 13.28.46.pngand this test was taken 10 minutes ago via ethernet Cale cat 7 

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