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Ruden
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ping latency issues

Ruden_0-1598391820681.png

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Is there anything I can do about the ping issues. I keep getting request times or just high latency.
I hope this can be fixed and helped. 

Ruden

 

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Z92
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Re: ping latency issues

Can you set up a Broadband Quality Monitor ? https://www.thinkbroadband.com/broadband/monitoring/quality

This will give us more of an insight into your connection than a simple ping. 

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Ruden
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Re: ping latency issues

broadband.png

Thanks for helping me m8.

hope this is what you were asking for.

 

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John_GS
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Re: ping latency issues

Hi Ruden,

 

Sorry for the delayed reply. 

 

Our system has identified errors on the broadband network for several days. This could be causing slow speeds or a degradation of service (pixelating/buffering whilst streaming).

Check that the coax cables is connected securely to the Virgin Media equipment, any splitters (standard and powered) and to the wall socket.

 

Let me know if this has fixed the issue or not and I'll be more than happy to help further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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