Virgin Media Community

[MRineedgoodPing]

Pinging www.bbc.net.uk [212.58.237.251] with 32 bytes of data:
Reply from 212.58.237.251: bytes=32 time=23ms TTL=53
Reply from 212.58.237.251: bytes=32 time=24ms TTL=53
Reply from 212.58.237.251: bytes=32 time=22ms TTL=53
Reply from 212.58.237.251: bytes=32 time=21ms TTL=53

Ping statistics for 212.58.237.251:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 24ms, Average = 22ms

3 months before this the ping was low 12,15,13,16 not consistent virgin never is but it was low what has happened i know get massive packet loss and massive lag spikes im on the top package too

[MRineedgoodPing]

Tracing route to www.bbc.net.uk [212.58.233.252]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.88.1
2 * * * Request timed out.
3 11 ms 12 ms 9 ms exe2-core-2a-xe-121-0.network.virginmedia.net [80.6.130.245]
4 * * * Request timed out.
5 * * * Request timed out.
6 20 ms 30 ms 19 ms eislou2-ic-3-ae0-0.network.virginmedia.net [94.174.238.226] -  lag spikes
7 19 ms 20 ms 20 ms cpc2-macc3-2-0-cust2.1-3.cable.virginm.net [213.104.12.3]  -  lag spikes
8 * * * Request timed out.
9 * * * Request timed out.
10 19 ms 21 ms 19 ms ae2.er01.lbh.bbc.co.uk [132.185.249.7]
11 39 ms 44 ms 34 ms 132.185.252.126
12 23 ms 22 ms 23 ms 212.58.234.3
13 18 ms 30 ms 21 ms 212.58.233.252 - why is the end ping so high  

why cant i get a low ping like this customer 

Tracing route to www.bbc.net.uk [212.58.237.253]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms pfSense.localdomain [192.168.1.1]
2 6 ms 13 ms 7 ms 10.5.160.1
3 7 ms 7 ms 7 ms wolv-core-2a-xe-802-0.network.virginmedia.net [80.1.80.181]
4 * * * Request timed out.
5 14 ms 16 ms 16 ms tcl5-ic-4-ae5-0.network.virginmedia.net [62.252.192.246]
6 16 ms 19 ms 15 ms ae11.prc01.rbsov.bbc.co.uk [212.58.239.93]
7 * * * Request timed out.
8 14 ms 14 ms 16 ms ae0.er02.telhc.bbc.co.uk [132.185.254.105]
9 16 ms 20 ms 16 ms 132.185.255.148
10 15 ms 14 ms 15 ms 212.58.238.4
11 15 ms 13 ms 14 ms 212.58.237.253

nice smoothe and consistent what am i paying for 

[MRineedgoodPing]

 253ms of lag nice one virgin 

[Akua_A]

Hi @Mrindeedgoodping,

Welcome to our community forums and thanks you for your first posts.

Sorry to hear you are having issues with your ping, packet loss and lag.

Are your issues still ongoing today? Does the problem persist?

I've just had a look at your account and everything seems okay on our side.

Thanks,

[MRineedgoodPing]

as far as speed looks ok your side but the quality of the connection is dog water

[MRineedgoodPing]

Pinging uk.www.bbc.co.uk.pri.bbc.co.uk [212.58.233.252] with 32 bytes of data:
Reply from 212.58.233.252: bytes=32 time=122ms TTL=52
Reply from 212.58.233.252: bytes=32 time=27ms TTL=52
Reply from 212.58.233.252: bytes=32 time=29ms TTL=52
Reply from 212.58.233.252: bytes=32 time=24ms TTL=52

[Tom_F]

Very sorry to hear that issues are persisting for you MRineedgoodPing.

As before I'm not able to see any obvious problems, though I appreciate that doesn't reflect your experience. Just to confirm - are you testing in router or modem mode?

I can see it's been a little while since the hub was rebooted, so please power it down for a couple of minutes then get back to us with fresh hub/bqm data if you continue to have problems from there.

Copy/paste 3 full sets of data onto here – from the downstream, upstream, &  network logs pages. Please don’t include personal data or MAC addresses -  if you copy/paste the data the forum software should blank them out for you. 

Once we have that information it will be easier for us to help get any issues sorted.

Thanks,

Tom 

[MRineedgoodPing]

i think im going to leave i can a better service with bt

[Gareth_L]

Hello MRineedgoodPing

That's not great to hear 

Can you let me know if you with for me to book an engineer out as the Downstream levels are borderline 

Gareth_L

[MRineedgoodPing]

yes I would like an engineer asap [MOD EDIT: REMOVED] is my account 

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