packet loss

[Sajidahkawther1]

I am getting a lot of packet loss for no reason. Due to some research I have concluded that the packet loss is originating from the cabinet on my road shown in the screenshot above.

Also i am wondering if I am on the copper cables or fibre?

When will virgin media start fibre cables directly to the routers instead of the cabinet?

[Sajidahkawther1]

Also this are my router status

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	427000000	2.2	40	256 qam	37
2	331000000	3	40	256 qam	25
3	339000000	3	40	256 qam	26
4	347000000	3	40	256 qam	27
5	355000000	3	40	256 qam	28
6	363000000	3.2	40	256 qam	29
7	371000000	3	40	256 qam	30
8	379000000	3	40	256 qam	31
9	387000000	2.5	40	256 qam	32
10	395000000	2.4	40	256 qam	33
11	403000000	2.4	40	256 qam	34
12	411000000	2.2	40	256 qam	35
13	419000000	2.2	40	256 qam	36
14	435000000	2.2	40	256 qam	38
15	443000000	2	40	256 qam	39
16	451000000	2	40	256 qam	40
17	459000000	2	40	256 qam	41
18	467000000	1.9	40	256 qam	42
19	475000000	1.7	40	256 qam	43
20	483000000	1.2	40	256 qam	44
21	491000000	1.2	40	256 qam	45
22	499000000	1	40	256 qam	46
23	507000000	1	40	256 qam	47
24	515000000	1.2	40	256 qam	48

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	56	0
2	Locked	40.9	51	0
3	Locked	40.9	50	0
4	Locked	40.3	49	0
5	Locked	40.9	32	0
6	Locked	40.9	41	0
7	Locked	40.9	34	0
8	Locked	40.9	40	0
9	Locked	40.9	45	0
10	Locked	40.9	45	0
11	Locked	40.9	39	0
12	Locked	40.9	37	0
13	Locked	40.3	20	0
14	Locked	40.9	28	0
15	Locked	40.9	51	0
16	Locked	40.9	33	0
17	Locked	40.9	33	0
18	Locked	40.9	52	0
19	Locked	40.3	50	0
20	Locked	40.3	74	0
21	Locked	40.3	70	0
22	Locked	40.3	92	0
23	Locked	40.3	52	0
24	Locked	40.3	119	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	39.3	5120	64 qam	10
2	32599961	37.8	5120	64 qam	13
3	39399976	37.8	5120	64 qam	12
4	46199988	39.3	5120	64 qam	11

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	3	0

[legacy1]

Due to the new hubs not resetting the T# counters every 24hr its unsure how long them T3 timeouts have been there from your last reboot of the hub.

Your screenshot shows fine its not important if you get packet loss to the hops because with a higher TTL to get to your target is showing fine.