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Message 11 of 28
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Re: packet loss

Well technician was booked to come between 8am and 12 its now 2pm no visit no call to let me know whats going on 

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Message 12 of 28
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Re: packet loss

Hi Andy, Looking at a few things here

The engineer could get no access to the property 

White door, knocked no answer 

Mobile just rang and rang 

Waited 8 minutes

I can re book you in for the next available time if that helps

Gareth_L

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Message 13 of 28
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Re: packet loss

no missed calls on mobile or land line and had delevery at 9am so know doorbell works and mysteriusly without access to property fault seems to have fixed its self 

b696afde3e53ea717449731e856d1fc1 (1).png

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Message 14 of 28
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Re: packet loss

Happy to hear that your services seem to be working fine now Andy11.

 

If you find that you run into any further issues please don't hesitate to post and let us know so we can help.

 

Kind regards,

Beth

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Message 15 of 28
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Re: packet loss

here we go again yesterday

b696afde3e53ea717449731e856d1fc1-01-03-2020.png

and todays

b696afde3e53ea717449731e856d1fc1-02-03-2020.png

so problem hasn't been resolved as i first thought

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Message 16 of 28
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Re: packet loss

Hey Andy11,

 

It states in the notes of the engineer appointment that no one answered when he arrived at the property.

 

I'm more than happy to rearrange for somebody to come out again.

 

Let me know,

Beth

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Message 17 of 28
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Re: packet loss

sure can arrange another visit but i was in next to mobile and land line no calls or missed calls but surely if it clears up like that then goes bad again i would have thought it was a problem in the line somewhere but sure i have a tech come and rule the property side out

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Message 18 of 28
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Re: packet loss

well strangely enough today's packet loss disappeared again technicians turned up found noting wrong so lets see if the problem stays gone or comes back in a few days again

b696afde3e53ea717449731e856d1fc1 (2).png 

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Message 19 of 28
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Re: packet loss

and packet loss is back again 

b696afde3e53ea717449731e856d1fc1 (3).png

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Message 20 of 28
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Re: packet loss

today's BQM still masive packet loss 

100320(4).png

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