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packet loss

massive packet loss call virgin they say there is 0 problems  

12f5f2123ee429bbdffcdc4439713512050e9c73.png

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Message 2 of 28
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Re: packet loss

Looks like equipment failure or cable damage.   Might be affecting other customers, or even flag up automatically on VM's ops management system*, in which case repairs may already be in progress.

If the useless, third rate offshore "tech support" clowns are insisting there's nothing wrong, then you can wait for the helpful UK based forum staff to pick this up and comment, or alternatively phone up to cancel your contract.  Eventually you'll get to the customer retention team, if you explain the problem and that you've got no useable connection they'll usually get it sorted.  Any problems, come back here and we'll offer advice.

* I'm assuming that Virgin Media have an operations management system, although there's stuff all evidence of that in these forums.

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Message 3 of 28
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Re: packet loss

Type 192.168.0.1 into your browser URL bar and press enter.  When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along soon to decipher the info.

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Re: packet loss

Cable Modem Status

Item Status Comments

Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
60299981
Locked
Provisioning State
Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000-2.736256 qam21
21390000000.536256 qam1
31470000000.236256 qam2
4155000000036256 qam3
5163000000-0.236256 qam4
6171000000-0.536256 qam5
7179000000-0.736256 qam6
8187000000-136256 qam7
9195000000-1.236256 qam8
10203000000-1.436256 qam9
11211000000-1.536256 qam10
12219000000-1.736256 qam11
13227000000-1.936256 qam12
14235000000-236256 qam13
15243000000-2.236256 qam14
16251000000-2.436256 qam15
17259000000-2.436256 qam16
18267000000-2.236256 qam17
19275000000-2.236256 qam18
20283000000-2.436256 qam19
21291000000-2.536256 qam20
22307000000-2.936256 qam22
23315000000-336256 qam23
24323000000-336256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.6170
2Locked36.6200
3Locked36.6240
4Locked36.3310
5Locked36.3110
6Locked36.690
7Locked36.6150
8Locked36.3190
9Locked36.680
10Locked36.3100
11Locked36.3160
12Locked36.6100
13Locked36.3120
14Locked36.3140
15Locked36.6110
16Locked36.6100
17Locked36.6100
18Locked36.670
19Locked36.650
20Locked36.680
21Locked36.6160
22Locked36.6200
23Locked36.650
24Locked36.630
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Re: packet loss

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999814.5512064 qam9
2394000144.35512064 qam12
3461999914.5512064 qam11
4536999814.5512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
foA,.iyewrkldJKDHSUBsgvca69834n



Primary Downstream Service Flow

SFID22636
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID22635
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

25/02/2020 11:27:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2020 09:10:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2020 04:07:58noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2020 04:07:58ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2020 03:16:36ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2020 02:42:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 21:17:16ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 16:34:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 00:45:18ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2020 21:17:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2020 20:22:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2020 20:22:27ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2020 20:22:25ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2020 20:22:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2020 21:39:40ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2020 22:45:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2020 14:17:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 12:09:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 10:23:1noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 10:23:1ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: packet loss

still getting a lot of packet loss  

b696afde3e53ea717449731e856d1fc1.png

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Re: packet loss

Hi Andy,

 

Thank you for coming back to us welcome back to our community, I am sorry to see you are still getting packet loss.

 

I have done some checks my end and can see that 4 levels out on your Modem SNR, please can you check all your internal wiring is hand tight, if loose tighten then do another reboot.

 

Kind regards

 

Paul.

 

 

 

 

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Re: packet loss

double checked this as soon as i was haveing issues

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Re: packet loss

Hi Andy,

 

Thanks for the update, please let me know how it goes once the technician has been.

 

Regards

 

Paul.

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Message 10 of 28
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Re: packet loss


@Andy11 wrote:

still getting a lot of packet loss  

b696afde3e53ea717449731e856d1fc1.png


what can cause that! is a ping from your end to 194.168.4.100 as bad?

 

---------------------------------------------------------------
BQM, Test for outgoing ports and L2TP VPN test
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