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packet loss

hello so ive been getting bad packet loss over the last 3 weeks not sure whats causing problem all fittings are good im on Ethernet too my router stats look good other than the upload ones they seem off 

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000003.7512032 qam2
2258000003.6710000000000003512016 qam4
3326000003.6512032 qam3
4462000003.821512016 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: packet loss

My Broadband Ping - Virgin Home Test
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Re: packet loss

Hello Exil, thank you for your post and sorry you're experiencing some broadband issues.

 

I'd like to take a further look into the account in regards to this. To do so I need to pass some security so will pop you over a private message now, if you can respond to this by clicking the purple envelope in the top right.

 

Thank you, Emily.

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